Product: West Elm Deal Clear all filters (0 of 6 reviews match)
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I received several promo emails from West Elm, including one that promised 30% off a couch I was interested in. I ordered the couch using the promo code. Days later I saw that the order never went through and the 30% discount was no longer available. I called customer...
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2.0
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West Elm Deal
I didn't like
  • Customer service
#841553
West Elm - Deal Review from Burbank, California
West Elm - Deal Review from Burbank, California
After my online purchase experience through West Elm, I will never be shopping at West Elm or any of its related retail branches ever. I ordered this bench and upon arrival, there were about 18 drill holes in it. The color was also different from the pictures per trade...
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Anonymous
Anonymous

Ermmm, reclaimed wood. Someone isn't going to be joining Mensa anytime soon.

Anonymous
Anonymous

um. that's exactly what the product is supposed to look like and is stated so in the descriptions. I have this table and bench and love the unique character!

2.2
Product
West Elm Deal
#737733
I usually love shopping at West Elm but the experience that I have had as of late makes me think I will never be shopping here again. I ordered a couch online and after 5 minutes, I realized that it was the wrong couch. I called customer service and told them I would...
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Glenn Dale, Maryland
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West Elm Deal
#695938
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West Elm Deal Review

Just an FYI--- placed an order using a sales code for 20% off. The very next day, less than 24hrs. later, they had a new code for 20% off plus free shipping. Called them to ask for an adjustment and they refused. Said its not their policy. Also said it was too late for me to cancel my order and repurchase! What a crock! Who doesn't do price adjustments......especially less than 24 hrs. later!!!
1.0
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Customer service
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West Elm Deal
#659676
If anyone is planning to make a purchase with West Elm, do yourself a favor and RUN for the hills. Please learn from our terrible dealings with this company and save yourself the hassle! My husband and I spent over $10,000 furnishing our new home with West Elm...
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Anonymous
HSL

I have been through a similar nightmare with West Elm. In July I ordered 2 headboards and bedframes. In August I ordered another one. After many mistakes, hours spent on hold ...

1.6
Product
West Elm Deal
#581538
Yesterday they had a one day deal for 30% off poufs. I happened to spot one a few days earlier so I jumped at this new deal but they didn't have my color even though the item was listed as new. I called some stores which didn't even carry the item and inquired with...
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West Elm Deal
#571957