Product: West Elm Deal Clear all filters (6 of 6 reviews match)
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2.0
Details
I received several promo emails from West Elm, including one that promised 30% off a couch I was interested in. I ordered the couch using the promo code. Days later I saw that the order never went through and the 30% discount was no longer available. I called customer...
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Review
#841553 Review #841553 is a subjective opinion of poster.
Service
West Elm Deal
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$420
Preferred solution
Price reduction
Tags
  • West elm costumer service
2.2
Details
West Elm - Deal Review from Burbank, California
West Elm - Deal Review from Burbank, California
After my online purchase experience through West Elm, I will never be shopping at West Elm or any of its related retail branches ever. I ordered this bench and upon arrival, there were about 18 drill holes in it. The color was also different from the pictures per trade...
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2 comments
Anonymous
#1185182

Ermmm, reclaimed wood. Someone isn't going to be joining Mensa anytime soon.

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Review
#737733 Review #737733 is a subjective opinion of poster.
Service
West Elm Deal
Reason of review
Bad quality
I usually love shopping at West Elm but the experience that I have had as of late makes me think I will never be shopping here again. I ordered a couch online and after 5 minutes, I realized that it was the wrong couch. I called customer service and told them I would...
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1 comment
AlarmedRaccoonDog
#1673717

Worst Customer Service ever, awful quality of merchandise. Will never buy there again. Lost $695.

Review
#695938 Review #695938 is a subjective opinion of poster.
Service
West Elm Deal
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

West Elm Deal Review

1.0
Details
Just an FYI--- placed an order using a sales code for 20% off. The very next day, less than 24hrs. later, they had a new code for 20% off plus free shipping. Called them to ask for an adjustment and they refused. Said its not their policy. Also said it was too late for me to cancel my order and repurchase! What a crock! Who doesn't do price adjustments......especially less than 24 hrs. later!!!
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Review
#659676 Review #659676 is a subjective opinion of poster.
Service
West Elm Deal
Reason of review
Poor customer service
1.6
Details
If anyone is planning to make a purchase with West Elm, do yourself a favor and RUN for the hills. Please learn from our terrible dealings with this company and save yourself the hassle! My husband and I spent over $10,000 furnishing our new home with West Elm...
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1 comment
Anonymous
#930609

I have been through a similar nightmare with West Elm. In July I ordered 2 headboards and bedframes.

In August I ordered another one. After many mistakes, hours spent on hold or getting unsatisfactory customer service, and 6 delivery visits from West Elm, I finally have all 3 bedframes and headboards.

My first order was placed July 24 and it is now mid January....Products were delivered to wrong warehouse, items went on backorder, items arrived cracked or crushed, and one bedframe was incorrectly set up. NEVER AGAIN.

Review
#581538 Review #581538 is a subjective opinion of poster.
Service
West Elm Deal
Reason of review
Poor customer service, poor delivery service, problem with payment, overall experience
Preferred solution
Deliver product or service ordered
Tags
  • West elm costumer service
  • Terrible manager
  • Bad Communiation
Yesterday they had a one day deal for 30% off poufs. I happened to spot one a few days earlier so I jumped at this new deal but they didn't have my color even though the item was listed as new. I called some stores which didn't even carry the item and inquired with...
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Review
#571957 Review #571957 is a subjective opinion of poster.
Service
West Elm Deal
Reason of review
Poor customer service

Contact West Elm Customer Service

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
All West Elm Contacts