Not resolved

I purchased a West Elm "computer cabinet" from a retailer as part of a "move and redecorate" project. Well, I ended up not moving, not redecorating, and waited 2 years (!) before starting to assemble the thing.

Halfway through we found an obvious manufacturing defect and are unable to proceed with assembly.

West Elm will not touch it because it was bought somewhere else and they have no record where it's been since it left them.

The other retailer will not touch it because it is more than 30 days since it was purchased.

So buyer beware: West Elm will not stand behind their manufacturing quality over time. Even when the product was made and branded West Elm.

Company wrote 0 private or public responses to the review from Jan 23, 2012.
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