I ordered a bed frame from West Elm. It arrived with two pieces defective, making the bed un-usable. I called and they said they'd send me the replacement pieces. First, the replacement piece arrived late. Second, it was THE WRONG PIECE.
In the meantime, it's been WEEKS and I still don't have a bed to sleep on.
I called, and they were completely impossible to deal with. When they sent me the replacement piece, they said they'd be crediting me for the bed. Except...when I called back, they said they were crediting me for the *replacement* part. How insulting--to act like they're doing me a huge favor by not making me pay for *their* mistake?
This still isn't resolved. They want me to pay to return the broken bed and incorrect piece that THEY sent me. I will not pay for their mistakes. I'm trying to figure out what my options are.
Monetary Loss: $600.