Manufacturer: West Elm Category: Delivery Services Clear all filters (69 of 69 reviews match)
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I ordered 4 pieces living room furniture on March 7th, 2017. Sales representative assured me they would arrive within 8 weeks and I received first shipment on June 2nd with one piece missing. It took me several phone calls to push them to understand what happened to...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Please accept my apologies for the delay with your order. I have sent a private message with my contact information so I may further assist. Please feel free to reach out at y...

2.2
Product
West Elm Delivery Service
#1100785
I bought a Henry sleeper sofa. It was supposed to take 10 weeks. When the delivery window opened, I inquired about when the sofa would deliver. I was told that it was only the beginning of the window and that I would be contacted. A week after the delivery window...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

We are sorry to hear of your disappointment. A private message has been sent to you regarding your post. Please review your private messages as we would like to help.The West ...

1.0
Product
West Elm Delivery Service
#1089505
This all seems benign, but when I spend $2500 on a piece of furniture I feel that I am entering a contract with the business to fulfill their side of the bargain which includes delivery on time. I am now in the position of putting the furniture on hold for 90 days,...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,I am very sorry to hear about this experience. I would like the opportunity to assist you in making this right. If you would like further assistance i have attached my c...

1.2
Product
West Elm Delivery Service
#1060916

West Elm Delivery Service Review

#987912
Late delivery Defective products Lack of action to replace products
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West Elm Delivery Service Review

#910734
I tried to buy a piece of furniture for my son and have it delivered to his new apartment in New York City. After repeated attempts to try and deliver it to me, I finally canceled the original order and made a new one. Same result. These people have no idea what they're doing.
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West Elm Delivery Service Review

#750291
I had the worse experience with the on-line delivery service twice! it was such a horribale experience I am considering canceling all my orders and my West Elm card DO NOT ORDER anything from this company
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West Elm Delivery Service Review

#702915
Very bad experience I ordered a bed and paid for it in July and I am still waiting; it was supposed to be delivered at the end of August but they are missing some parts (??!!) and at the end of September will be able - maybe - to schedule the delivery. Every time I call customer service is 30 minutes wait and they are never able to help. I will never ever buy something again!!
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I order 3 items form West Elm on January 3rd. One was delivered and the other two were forgotten. After numerous attempts, I finally was contacted to schedule the remaining 2 items on March 1st despite asking for an earlier delivery. The furniture is being delivered to...
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1.0
Product
West Elm Delivery Service
#1019358
West Elm furniture can be hit or miss. Their customer service, however, always sucks. I ordered a $2,000 sofa and waited 8 weeks for delivery. The day before it was scheduled to be delivered, the transit company called me and said that the sofa was missing its legs. A...
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Anonymous
Anonymous

Same. Same.

Anonymous
Amanda

Wow, I read your complaint and legitimately had to think back if I had written a complaint here before. The SAME thing has happened to me/my $2,000 sofa from West Elm. I got a...

2.3
Product
West Elm Delivery Service
I liked
  • Delivery service
I didn't like
  • Customer service ability to solve issues
#1018174
I contacted West Elm and within a week or two o received the missing record. I still have not received the second record player I ordered AND PAID FOR. Seriously, I intially investigated and got a "order processing" message and then an "order complete" dispite me not...
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2.3
Product
West Elm Delivery Service
#1010790
On December 26th I ordered two sets of 2 of the Tate Leather Dining Chair which should be delivered today. I only bought these ones instead of my preferred ones because they would arrive before January 1st as I am receiving some guests by then. What was my surprise...
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Product
West Elm Delivery Service
#981424
5" Sofa in July 2016, at the time of the order the estimated delivery was 10-14 weeks. Since then the estimated delivery has been delay three times. I've called customer service several times to obtain a status update and to cancel my order. Customer service has told ...
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Anonymous
Anonymous

I had the same experience. They promised to reverse the shipping charges but failed to not it in their system. Instead, the removed the surcharge and are still charging me for...

Product
West Elm Delivery Service
#946623
This space is not large enough for me to express my complete unhappiness with West Elm. Ordering was a breeze. Delivery, delivery service, pickup for damaged chair and returned sofa has been so painful. Delivery service blaming West Elm; West Elm blaming delivery...
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Product
West Elm Delivery Service
#935588
STILL NO COUCH as of 10/8...no one knows where it is or when it will be delivered. WEST ELM this is a crock of mess. I will never order anything from this store that cannot buy in store. The way I feel right now because of the poor business acumen, I may not even buy...
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h.kitchener
h.kitchener

Immediately dispute the charge with your card company. Reason: non delivery of merchandise.

Product
West Elm Delivery Service
#933267