Product: West Elm Delivery Service Clear all filters (76 of 76 reviews match)
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I ordered a chair that ups lost so I called West Elm and they sent me a new one and the lost chair was meant to be shipped directly back to the store. However a few days later it was left at my door. West Elm was supposed to pick it up and give me the date ahead of...
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2.3
Product
West Elm Delivery Service
#1148552
My partner and I have purchased a substantial amount of furniture and other products from West Elm over the last 3 months or so for our new home in San Francisco. The delivery experience for nearly all of the products has been a bit painful, but the couch - the couch...
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Anonymous
Laurin

Just a heads up, they have a policy in which you can't cancel your order while in "fulfillment" status. Give it a try, but I bet their response will be "no." If so, call your ...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My apologies for the confusion with the delivery of your West Elm sofa order. I would be more than happy to look into this for you and provide an update. I have sent you a pri...

1.7
Product
West Elm Delivery Service
I didn't like
  • Customer service
  • Delivery
#1137804

I ordered a couch in August and it is now late November. I was told it would be delivered in 6 weeks and we are now in our 12th week. I have placed over 25 customer service calls and my average wait time has been 45 minutes for each call. I have even called the retail...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My apologies for the delay with your West Elm sofa order. I would be more than happy to look into this for you. I have sent you a private message for more information. Look fo...

1.0
Product
West Elm Delivery Service
I didn't like
  • Fact that i cannot get my furniture and no one can help me
#1132878

West Elm Delivery Service Review

#987912
Late delivery Defective products Lack of action to replace products
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West Elm Delivery Service Review

#910734
I tried to buy a piece of furniture for my son and have it delivered to his new apartment in New York City. After repeated attempts to try and deliver it to me, I finally canceled the original order and made a new one. Same result. These people have no idea what they're doing.
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West Elm - Delivery Service Review from Takoma Park, Maryland

#794976
1.5
Details
Poor delivery service. Delivery team assembled a bed I bought. Stripped all the screws. Bed was not level, not sturdy and uneven. I have been trying to work with customer service for a month with no success.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

West Elm Delivery Service Review

#750291
I had the worse experience with the on-line delivery service twice! it was such a horribale experience I am considering canceling all my orders and my West Elm card DO NOT ORDER anything from this company
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He said that West Elm could not take the couch back if we took off the packaging which would allow the cushions to come off and possibly allow the couch up the stairs. I had ordered the couch with a gift card. I was told that in order to reorder the couch to a service...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

I am truly sorry for the multiple inconveniences and lack of follow ups. This is not how we expect our customers to be treated. At your earliest convenience, please email yo...

1.8
Product
West Elm Delivery Service
I liked
  • Style and design
I didn't like
  • Lack of accountabilty
  • No compensation offered
  • Operational processes
#1116709
I ordered a Leon sofa from them over 2 months ago in the standard grey they offer with the oak frame. The shipping time was estimated at 1-2 weeks because is was not a custom order. When the sofa arrived at my closest distribution center I set up a delivery time and...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, Please accept my apologies for your order being cancelled three times! If you check your private message I have sent you my contact information so you may reach out f...

1.9
Product
West Elm Delivery Service
#1112394
We immediately called the furniture delivery scheduling department where we were eventually allowed to speak to he manager Chris. He promised he would take care of the situation and call us back. He never did. We called them another 5 times throughout the day and they...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,A member of our Elevated Support Team has reached out via private message to assist you with your order. We look forward to hearing from you.Thank you,Allison from West...

1.4
Product
West Elm Delivery Service
I liked
  • Sectional design
I didn't like
  • Delivery and customer service
#1101412
We purchased a Harmony Sectional which was in stock and ready for next day pick-up from West Elm at City Centre, Houston. during the Memorial Day sale May 21st and as of September 14th, 2017, we STILL have not received it! When we went to pick up on May 22nd, the sofa...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,So sorry to hear of these issues with your West Elm order! A private message has been sent with my contact information so I may further assist you. I look forward to hea...

2.1
Product
West Elm Delivery Service
#1101029
I ordered 4 pieces living room furniture on March 7th, 2017. Sales representative assured me they would arrive within 8 weeks and I received first shipment on June 2nd with one piece missing. It took me several phone calls to push them to understand what happened to...
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Anonymous
Pelin Koc Gungoren

Jamie from Social Media team contacted me, he followed up until I recieve the remaining item in my order (which arrived defected - the recliner sofa doesnt recline evenly - on...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Please accept my apologies for the delay with your order. I have sent a private message with my contact information so I may further assist. Please feel free to reach out at y...

2.2
Product
West Elm Delivery Service
#1100785
I bought a Henry sleeper sofa. It was supposed to take 10 weeks. When the delivery window opened, I inquired about when the sofa would deliver. I was told that it was only the beginning of the window and that I would be contacted. A week after the delivery window...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

We are sorry to hear of your disappointment. A private message has been sent to you regarding your post. Please review your private messages as we would like to help.The West ...

1.0
Product
West Elm Delivery Service
#1089505
This all seems benign, but when I spend $2500 on a piece of furniture I feel that I am entering a contract with the business to fulfill their side of the bargain which includes delivery on time. I am now in the position of putting the furniture on hold for 90 days,...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,I am very sorry to hear about this experience. I would like the opportunity to assist you in making this right. If you would like further assistance i have attached my c...

1.2
Product
West Elm Delivery Service
#1060916