Product: West Elm Delivery Service Clear all filters (0 of 80 reviews match)
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If the original shipping was really supposed to take 12-16 weeks, why not be upfront and honest with the customer and set expectations from the get go? Wholeheartedly believe West Elm is taking everyone for what they're worth; I've spent $4K with them, and haven't...
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Product
West Elm Delivery Service
#1305065
I ordered a $800 rug online and although they had no problem charging my credit card, they cannot seem to actually deliver the rug. I have spoken with customer service 3 times now - the first time they assured me the rug was on its way but could not provide a tracking...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello-Thank you for taking the time to reach out regarding your concerns. I am truly sorry to hear this happened, and I would be happy to assist you in any way I can. I've sen...

Product
West Elm Delivery Service
#1243390
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West Elm - Most horrible store

This is the worst store ever ever dealt with. I purchased a sofa they never delivered. After many many hours on the phone, they finally agreed to refund me, which they still haven’t. I have currently filed a credit card dispute.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
West Elm Delivery Service
#1227663
I ordered a desk from West Elm some time in the first few days of December and it was shipped right away - yet it’s almost February and this desk is still sprawled out in pieces all over my bedroom floor because I don’t have the parts to put it together. When I...
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1.0
Product
West Elm Delivery Service
#1175631
I ordered a chair that ups lost so I called West Elm and they sent me a new one and the lost chair was meant to be shipped directly back to the store. However a few days later it was left at my door. West Elm was supposed to pick it up and give me the date ahead of...
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2.3
Product
West Elm Delivery Service
#1148552
My partner and I have purchased a substantial amount of furniture and other products from West Elm over the last 3 months or so for our new home in San Francisco. The delivery experience for nearly all of the products has been a bit painful, but the couch - the couch...
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Anonymous
Laurin

Just a heads up, they have a policy in which you can't cancel your order while in "fulfillment" status. Give it a try, but I bet their response will be "no." If so, call your ...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My apologies for the confusion with the delivery of your West Elm sofa order. I would be more than happy to look into this for you and provide an update. I have sent you a pri...

1.7
Product
West Elm Delivery Service
I didn't like
  • Customer service
  • Delivery
#1137804

I ordered a couch in August and it is now late November. I was told it would be delivered in 6 weeks and we are now in our 12th week. I have placed over 25 customer service calls and my average wait time has been 45 minutes for each call. I have even called the retail...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My apologies for the delay with your West Elm sofa order. I would be more than happy to look into this for you. I have sent you a private message for more information. Look fo...

1.0
Product
West Elm Delivery Service
I didn't like
  • Fact that i cannot get my furniture and no one can help me
#1132878
He said that West Elm could not take the couch back if we took off the packaging which would allow the cushions to come off and possibly allow the couch up the stairs. I had ordered the couch with a gift card. I was told that in order to reorder the couch to a service...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

I am truly sorry for the multiple inconveniences and lack of follow ups. This is not how we expect our customers to be treated. At your earliest convenience, please email yo...

1.8
Product
West Elm Delivery Service
I liked
  • Style and design
I didn't like
  • No compensation offered
  • Operational processes
  • Lack of accountabilty
#1116709
I ordered a Leon sofa from them over 2 months ago in the standard grey they offer with the oak frame. The shipping time was estimated at 1-2 weeks because is was not a custom order. When the sofa arrived at my closest distribution center I set up a delivery time and...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, Please accept my apologies for your order being cancelled three times! If you check your private message I have sent you my contact information so you may reach out f...

1.9
Product
West Elm Delivery Service
#1112394
We immediately called the furniture delivery scheduling department where we were eventually allowed to speak to he manager Chris. He promised he would take care of the situation and call us back. He never did. We called them another 5 times throughout the day and they...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,A member of our Elevated Support Team has reached out via private message to assist you with your order. We look forward to hearing from you.Thank you,Allison from West...

1.4
Product
West Elm Delivery Service
I liked
  • Sectional design
I didn't like
  • Delivery and customer service
#1101412