Horrible and incompetent customer service. I hope people keep sharing about their experiences with this company so they go out of business.
Ordered sofa which was on sale and was told if I got it in a specific color, it would be quick (3-4 week) ship. Figured was a good solution for me so I don't have to wait 8 week ship. After 5 weeks called customer service and was told it was a back ordered item in that color and delivery won't be for 8-12 weeks!! Amazing!!
Finally received the item in 11 weeks, only to notice couple of days later that buttons on seat cushion were unraveling. I called and called and called. Spoke to countless reps and was told the proper dept will be contacting me shortly. 10 weeks later and I'm still waiting.
Wow, for a popular company like west elm to get away with such completely unacceptable work ethics is beyond me. They should be shut down!
Product or Service Mentioned: West Elm Delivery Service.
Reason of review: Order processing issue.