I ordered a doormat on 12/10 from their website. When I ordered it, it was in stock.
The order confirmation said "estimated delivery 12/18/2015." That day came and went, then it said "estimated delivery 12/21/2015." It still never came. I called on 12/21, the customer service tells me it was back ordered and my order was now being fulfilled and waiting for shipment and that I would have it in 2 days. Two days goes by, it doesn't come. 12/23 I call, I am told "the item is still waiting for shipment and will be overnighted to you, you'll have it by Christmas Eve 7pm." It's 8pm on Christmas Eve and I still don't have this gift.
I call again. They now tell me it's still waiting for shipment, so I've essentially been lied to all week about it being shipped, and I'll have it Tuesday 12/29. I log onto my order this morning 12/26 and it says "temporarily out of stock, estimated delivery 2/22/2016." I call AGAIN, and now I'm told they're just going to refund my card. Are you KIDDING ME?!
This is how you do business?! Not only did their customer service reps lie to me every time I call, and I now have to tell my family member who I told last night that their gift is late but it's now NOT coming, but you just go and refund my card and that's that?! They are the WORST company I have ever seen and I can't believe they're even in business.
I will never shop from them nor recommend them to anyone ever again. They really should be ashamed of yourselves.
This person wrote the review because of order processing issue at West Elm. Reviewer claimed that he or she wants West Elm to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.