In their most recent catalogue West Elm No 7, the company posts a red circle of up to 30% off special on their Montauk Nest Chair. This same item sold 2 years ago for $499 and for unexplained reasons their price jumped $300 to $799!!!
Within in the last few months the item has sold for $679. Now in the most recent catalogue they have the old price but appear to offer the chair for additional 30% off. When you call they say, "if you read the red circle we are offering 'up to 30%' off on outdoor furniture but they are really not offering you anything new than was seen in their earlier catalogues.
This was escalated to supervisor who was unwilling to honor the apparently advertising price. It is very misleading and they are not willing to stand behind what their advertising would appear to say.
Review about: West Elm Chair.
Monetary Loss: $300.