Keego Harbor, Michigan
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I ordered a dresser with nightstands to match for my new house. I already purchased the bed and wanted my bedroom to match.

After receiving the dresser which costed me $1504.03, I received an email that the nightstands were being discontinued. I was upset but thought I could exchange for a set that was in stock. Unfortunately, they didn't have the other dresser in stock that was my second choice. So I decided to return the dresser and spend my hard-earned money somewhere


I was told the delivery/pickup company would be calling in 5-10 business days to schedule a pickup. Once the item was picked up, I would be credited back my money.

Well the phone call never happened, so after the 10 days I called West Elm to check the status. Since then I have been given the run around- talked to nearly a dozen employees/supervisors, waited on hold at least 30-40 minutes each phone call and had 3 scheduled pickup dates that never happened.

I wasted 2 Saturdays and the 4th of July waiting around for someone to pick up this dresser. So now it is the 4th scheduled pickup date for tomorrow and I have been told for the second time that my account has been credited.

I will believe it when I see it. With that all being said, I will no longer purchase anything from West Elm and I will spread the word about their terrible customer service and business ethics.

Product or Service Mentioned: West Elm Dresser.

Reason of review: Return, Exchange or Cancellation Policy.

West Elm Pros: Style and design.

West Elm Cons: Customer service and return policy.

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