West Elm - Duvet Cover Review from Laguna Hills, California
My order included a duvet, and shams. I received an email saying items had been shipped. But the tracking information lacked further details, as it appeared items were stuck at the warehouse site. But there was a delivery date. When the three-day delivery date came and our UPS delivery guy gave me my expected Target shipment, but assured me nothing was in the pipeline for West Elm I called customer service, as I was worried. The gal stated that the items could not be found through tracking, were not in stock, and she was going to cancel the order. I asked her for the duvet and she said no there were no more in stock. Okay? Really, cause I think I see them online on my phone.
Well, after she assured me that my order was cancelled. I decided to try again, as the site showed that my duvet was in stock, it was a great value with a bold pattern (fun to mix things up once in a while kind of pattern). But my king sized shams were no longer in stock. So, I went ahead and ordered the duvet again and along with some pricey shams from another collection. A few days after placing this 2nd order, my original order, the one cancelled by customer service because it was "no longer in stock", appeared at my doorsteps. Surprised, I thought about cancelling the 2nd order, but, it was too late.
In the end, I've got two identical duvets. None of which I can return because they were all final sales. The shams I got were for my standard pillows, but we're switching all pillows to king, so the pricey shams will have to be repurposed some how. I tried to give one duvet to my sister, but she wouldn't accept. Anyone interested in a King size duvet? ;-)
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