Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

My order included a duvet, and shams. I received an email saying items had been shipped. But the tracking information lacked further details, as it appeared items were stuck at the warehouse site. But there was a delivery date. When the three-day delivery date came and our UPS delivery guy gave me my expected Target shipment, but assured me nothing was in the pipeline for West Elm I called customer service, as I was worried. The gal stated that the items could not be found through tracking, were not in stock, and she was going to cancel the order. I asked her for the duvet and she said no there were no more in stock. Okay? Really, cause I think I see them online on my phone.

Well, after she assured me that my order was cancelled. I decided to try again, as the site showed that my duvet was in stock, it was a great value with a bold pattern (fun to mix things up once in a while kind of pattern). But my king sized shams were no longer in stock. So, I went ahead and ordered the duvet again and along with some pricey shams from another collection. A few days after placing this 2nd order, my original order, the one cancelled by customer service because it was "no longer in stock", appeared at my doorsteps. Surprised, I thought about cancelling the 2nd order, but, it was too late.

In the end, I've got two identical duvets. None of which I can return because they were all final sales. The shams I got were for my standard pillows, but we're switching all pillows to king, so the pricey shams will have to be repurposed some how. I tried to give one duvet to my sister, but she wouldn't accept. Anyone interested in a King size duvet? ;-)

This person wrote the review because of order processing issue of duvet cover from West Elm. Reviewer claimed that he or she wants West Elm to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by West Elm for you to read. This information may help you with your purchase decision.

Had an Experience with West Elm?

Write a review


Terms of Service
Post Comment

You May Also Like

West Elm - Review in Furniture and Decor category from Chicago, Illinois West Elm "West Elm's customer service makes empty promises. I purchased a "marble" coffee table that fell apart on its own. When I initially called customer service on April 1..." Read more West Elm Emmerson Collection poor quality West Elm "I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench,..." Read more West Elm - Defective paint finish on white mid-century end tables with drawers West Elm "We purchased two mid-century end tables with drawers to use as night stands approximately 8 months ago. When we received them we noticed a strong paint fume smell to..." Read more West Elm - Terrible Quality DO NOT BUY! West Elm "The chairs look great and the price is right. Problems started about 6 months after we bought them. The armrests split, but we just screwed them together. A couple of..." Read more Little Caesars - So Disappointed Little Caesars "Why would you ever even consider the use of a spoiled boy in front of a game on TV? Insane the slam you make on families. Just simply wrong and..." Read more Rodan and Fields - BEST on the market! Rodan and Fields "Totally worth the investment. Use sparingly and you won't have any issues. If you're having problems, you're using too much. One swipe at night. It's so easy. My eyelashes have..." Read more Adventure RV - AVOID Adventure RV "If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with I recently had one of the worst customer encounters of my life..." Read more Quigley Concepts Event Management - Unprofessional Quigley Concepts Event Management "Made a complaint about Quigley Concepts Event Management about one of their staff who parks on a disabled parking at glendalough station. Number one she is NOT disabled. Number two..." Read more