Fremantle, Western Australia
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money


What was a promising beautiful bed frame turned into such a pain.

The Emerson reclaimed wooden queen bed was our dream design.

Paying the $200 extra for delivery, set up and inspection gave us a promising feeling the products were really cared for.

But a massive 20cm gash in the bed end told us otherwise.

Not a "natural wooden flaw" nor "the nature of the wood". A huge crack that really draws your attention.

Customer care tried to call it a natural look or a minor flaw and gave me an option of 150 back (the bed was over $1200) or a 2-3 week return and inspection and potential replacement choice.

Both disheartening. Both unreasonable for the amount of money spent.

I won't buy anything again from them.

Product or Service Mentioned: Emmerson Bed.

Reason of review: Damaged or defective.

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