What was a promising beautiful bed frame turned into such a pain.
The Emerson reclaimed wooden queen bed was our dream design.
Paying the $200 extra for delivery, set up and inspection gave us a promising feeling the products were really cared for.
But a massive 20cm gash in the bed end told us otherwise.
Not a "natural wooden flaw" nor "the nature of the wood". A huge crack that really draws your attention.
Customer care tried to call it a natural look or a minor flaw and gave me an option of 150 back (the bed was over $1200) or a 2-3 week return and inspection and potential replacement choice.
Both disheartening. Both unreasonable for the amount of money spent.
I won't buy anything again from them.
Product or Service Mentioned: Emmerson Bed.
Reason of review: Damaged or defective.