I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They are made of reclaimed shipyard wood, BUT they are slivers of the actual reclaimed wood, almost like a veneer. We have had the table for a couple of weeks, and the coffee table 2 days. They already have chunks that fell out, and varnish that chipped off. Not happy. The table was $1,000, bench was $500 and the coffee table $400. For $2k I expect furniture that will last at least 10 years.
I have head nightmare stories about their customer service, but will try and see what can be done. shipping also took almost 6 weeks, when it was listed at 2-4 weeks.
I would definitely rethink this collection from West Elm, and do your research!
This reviewer shared experience about bad quality and wants this business to issue a partial refund as the author lost $1400. The author is overall dissatisfied with West Elm and uploaded picture s. The most disappointing about west elm table from West Elm was delivery and product quality , but reviewer liked like the sales associate that assisted me. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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