West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They are made of reclaimed shipyard wood, BUT they are slivers of the actual reclaimed wood, almost like a veneer. We have had the table for a couple of weeks, and the coffee table 2 days. They already have chunks that fell out, and varnish that chipped off. Not happy. The table was $1,000, bench was $500 and the coffee table $400. For $2k I expect furniture that will last at least 10 years.
I have head nightmare stories about their customer service, but will try and see what can be done. shipping also took almost 6 weeks, when it was listed at 2-4 weeks.
I would definitely rethink this collection from West Elm, and do your research!
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
What I liked
- Like the sales associate that assisted me
- Look of item s
What I disliked
- Delivery and product quality
- Reason of review:
- Bad quality
- Preferred solution:
- Price reduction
- Monetary loss:
- Product or service
- Emmerson Reclaimed Wood Dining Table
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..."
- "Now, I do love the simple design of West Elm. We have a living room, dining room and bedroom set from WE. We have had small issues over our purchase..."
- "We ordered the De Kalb couch in May at the Santa Monica West Elm, we were told it was in stock and should be delivered shortly. Three weeks later,..."
- "I've been with ally auto financing for two years. Bought 2014 Kia Optima brand new for 300.27 a month through ally mobile app. January 11th 2017 I made my payment..."
- "Dear Lynn, RE: VIP CORPORATE FLIGHT ATTENDANT Thank you so much for your reply. Infact, before your reply, I'll must say I've already anticipated & expected that i'm will not..."
- "My wife’s Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device..."
- "I will never go back to Meineke again. The service was insufficient and not worthy of a professional service. We took our Honda into the local Meineke shop for a..."
- "I HAVE NOTHING TO HIDE!! Again what type of person would post a 15 year old trumped up misleading criminal report??? Adding in others charges and lies To post lies saying..."
- " Read other reviews and learn, Red Robin Sucks! We ordered by phone to go, Phone rang for at least 2 minutes and then at least 3 more before someone..."