They have a huge message on their website and in the stores saying 20% off your entire purchase markdowns included. There is a footnote that says exclusions apply but the exclamation of what is excluded is not clear.
So I went to the store picked up the chair that I wanted and then return home to order it online only to find that the 20% discount would not apply in my shopping cart. Call customer service only to be told that items that are on sale are generally not included.
I wasted a bunch of time shopping for the chair and now I won't be buying anything from them anymore. Additionally their sales people in store or poorly informed and had no idea what they were talking about.
Product or Service Mentioned: West Elm 20 Percent Off Deal.
Reason of review: Pricing issue.
Preferred solution: Let the company propose a solution.
I liked: Design aesthetic, Style of the furniture.
I didn't like: Customer service.