Not resolved
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design

They have a huge message on their website and in the stores saying 20% off your entire purchase markdowns included. There is a footnote that says exclusions apply but the exclamation of what is excluded is not clear.

So I went to the store picked up the chair that I wanted and then return home to order it online only to find that the 20% discount would not apply in my shopping cart. Call customer service only to be told that items that are on sale are generally not included.

I wasted a bunch of time shopping for the chair and now I won't be buying anything from them anymore. Additionally their sales people in store or poorly informed and had no idea what they were talking about.

Product or Service Mentioned: West Elm 20 Percent Off Deal.

Reason of review: Pricing issue.

Preferred solution: Let the company propose a solution.

I liked: Design aesthetic, Style of the furniture.

I didn't like: Customer service.

Company wrote 0 private or public responses to the review from Feb 18.
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