Emmaus, Pennsylvania

Paid exorbitant overnight shipping charges for a new bedding set. Did not receive shipping confirmation with tracking info.

Called to follow up as to the status of my order, and was told they didn't know, because the order was at their Distribution Center. Um....what? Long story short, they refused to cancel the order and would not issue a shipping refund until they knew for certain that my order was not going to be delivered that day. (Spoiler alert: it wasn't).

As someone who works in ecommerce, I am appalled at their stupidity and complete lack of service skills. This was a $400 order. Word to the wise: don't order from them!

I found a comparable set on Amazon; it was half the price, overnight shipping was half the price, and they guarantee Next Day Delivery when you select that shipping option. Lesson learned!

Product or Service Mentioned: West Elm Delivery Service.

Reason of review: Problem with delivery.

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