Beverly, Massachusetts
Not resolved
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
1 comment

I was rude to the customer service woman, "Kai" because she was being very unhelpful and unfriendly. Later when trying to view the site I realized I had been blocked from all West Elm links through my phone.

My iPad connected though. I didn't go through my email to the site, (as I did on my phone)and I have not purchased from my iPad before. Don't annoy the CS I guess..

dont annoy Kai, she is very petty apparently. Wondering if this is the way West Elm trains their CS team to treat unhappy customers??

Reason of review: Poor customer service.

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Anonymous
#1024483

That's paranoia. They effort it would take to track your IP and then block it would be a little much for a business.

However, next time, don't be rude? Quite simple.