Product: West Elm Henry Fabric Sofa Clear all filters (5 of 5 reviews match)
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West Elm - Want to cancel my sofa order!

1.6
Details
West Elm - Want to cancel my sofa order!
I tried to cancel my special order but they said it was a final sale and after reading tons of negative reviews online i definitely don't want to sofa now! I am recovering from 2 back surgeries, have a fully fused spine and tons of hardware and pins due to a Catastrophic illness and after reading all of the negative reviews I really don't feel that the quality of this sofa will be sufficient for me and my needs and i am also worried about the bed, console, rug and chair that i ordered as well but i didn't ask to cancel those!
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Review
#1587999 Review #1587999 is a subjective opinion of poster.
Product
West Elm Henry Fabric Sofa
Pros
  • Store personnel
Cons
  • Quality
  • Waiting for delivery
  • Delays with delivery
Reason of review
Bad quality
Loss
$1536
Preferred solution
Full refund

West Elm - Owes me $2,800 - never got my $ back

1.0
Details
I returned a defective couch in October 2018 and never received my $2,800 refund. They sent me gift cards (when I was told I would get a refund to my credit card), then told me they were cancelling the gift cards. They sent me two more sets of gift cards, both times I called, waited on hold for an hour or more, they said they were cancelling them and refunding the money to my credit card and still nothing. It’s been three months and I’ve spent countless hours on the phone and still don’t have my money back. I’ve submitted a complaint to the better business bureau and am now disputing the charge with my credit card company.
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Review
#1438709 Review #1438709 is a subjective opinion of poster.
Product
West Elm Henry Fabric Sofa
Cons
  • Product quality
  • No solutions offered

West Elm in Rockville, Maryland - Henry Sectional Cushions...flat as a pancake

1.7
Details
We purchased the West Elm Henry sectional 2 years ago. Shortly after the purchase, The cushions are so flat that it is painful to sit on. The cushions have no resiliency left at all. This sectional was not cheap and should certainly last longer than a year. To add insult to the pain in our backsides, I’ve contacted West Elm customer service several times and have yet to get a response. I would have been better off using the $100 sleeper sofa and love seat combo I got for my daughters college apartment at Habitat for Humanity. Please do something about the fact that I have to turn and fluff and adjust the cushions several times a day!
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Review
#1422540 Review #1422540 is a subjective opinion of poster.
Product
West Elm Henry Fabric Sofa
Pros
  • Variety
Cons
  • Display had much higher quality material
I am been buying West Elm furniture for roughly 7 years. I had just moved into a new apartment and of course, West Elm was my first destination for furniture. I have never been more dissapointed. My experience first started in the West Elm store on the west 60s. ...
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1 comment
Anonymous
#1201265

What do you mean you would " almost refer all friends and family to order from somewhere else"? ALMOST???

This type of customer service behavior should not be rewarded with repeat business and you should not buy ANYTHING from west elm or this family of business - Williams Sonoma, Inc. After my experience with West Elm, I for one, will certainly never spend another dime on anything from this family of companies again

Review
#892804 Review #892804 is a subjective opinion of poster.
Product
West Elm Henry Fabric Sofa
Reason of review
Damaged or defective
2.2
Details
Furniture is POOR quality for the price.I ordered a "quick ship" (2-4 weeks) that took 7 weeks to deliver. I returned the sofa after seeing how terrible the quality is (for having paid over 1,000) and I was told that a driver would pick it up basically whenever they...
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Review
#865639 Review #865639 is a subjective opinion of poster.
Product
West Elm Henry Fabric Sofa
Cons
  • Henry sofa
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • West Elm Horrible
  • West Elm Awful
  • Avoid West Elm
  • West Elm Poor Quality

Contact West Elm Customer Service

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
All West Elm Contacts