Oak Brook, Illinois
Not resolved
Delivery Service
Value for money

I have ordered a bed frame in march 8, 2015 and 10 weeks later, i am paying monthly statements on an item i have not received. I have contacted the supervisor at the store i have purchased, customer service supervisor in furniture department and now, i left a message to unpublicized hot line and waiting for a call back.

Only answer i get from them is "I will get back to you by end of this week" for past 4 weeks!!!!! What the HECK!!! I asked the store supervisor to re-order and she said " delivery will take as much as we track it down".. Well,, that's been about 2 weeks now..

I am so tired of their customer service and i dont understand how to take care of this matter.

Let's see how long this will take but surely will not EVER purchase any products everagain.

Product or Service Mentioned: West Elm Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

West Elm Cons: Customer service.

  • west elm delivery
  • Pottery Barn Oak Brook
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