Evansville, Indiana
Not resolved
0 comments

Ordered a West Elm Marco love seat in late Juneand was notified that it was to be delivered on July 27th. Two days before delivery was scheduled both by phone and email, I received a call that the Loveseat was damaged and delivery would be delayed.

Subsequent notification that the item would be delivered on August 10th. After further phone and email confirmation, we were just notified, 2 and one-half day prior to delivery, that a replacement item is not available. This company has no credibility!!! Unfortunately, they, William Sonoma and Pottery Barn all seem to be one in the same which significantly limits ones ability to order furniture on-line.

Meanwhile my inbox is loaded with their promotions.

They offered me a $100 credit that I will never use. Stay away from them

Reason of review: Problem with delivery.

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