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Update by user Jan 08, 2018

After a month since the chair broke, I have finally taken delivery of its replacement. The process was slow and consisted of many repetitive questions, but its resoved and West Elm made the situation whole.

Original review posted by user Dec 09, 2017

Upon sitting in the chair one of legs sheared off exposing defective manufacturing. There is clearly a missed weld or existing crack in the metal that had rusted prior to its finish chrome being applied.

I have emailed the company to ask what options they will present to make the situation right. I will report back with their response on fixing this $1000 chair.

Product or Service Mentioned: West Elm Lucas Swivel Chair.

Reason of review: Damaged or defective.

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Update: Tomorrow will mark one week of emails back and forth I have yet to be provided any options available to remedy this product failure. Additionally, two representatives have been asking for “anymore information about the incident “ to which I continue to provide the same explanation over and over.

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