Product: West Elm Manager Clear all filters (0 of 7 reviews match)
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I had a terrible incident at the Emeryville store, detailed in-depth below. I was made to feel so bad after going through it that I was compelled to email someone who could in their company who could help me overcome the nightmare West Elm put me through after my...
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2.2
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West Elm Manager
I didn't like
  • Operational processes
  • Store experience
  • No compensation offered
#1199425
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West Elm - Never buying again

West Elm's customer service is a nightmare. I've spent hours on the phone trying to reach a manager, have requested call backs and never received one, and still haven't been reimbursed for items cancelled 2 weeks ago. It's unfortunate because I like the product and spent $9000 on a month, yet will never order from West Elm again.
2.2
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Style and Design
Product
West Elm Manager
#1167065
The West Elm customer service in Austin and on line is joke. They have no understanding of customer service. The GM in Austin, Texas is rude, arrogant, and condescending. He is a total egotistical ***. He is more interested in letting you know he is in charge than in...
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Product
West Elm Manager
#897803
I purchased ã light fixture & light bulbs on line. That same day, I had received an email With ã 15 percent saving code that applied to those items. I procceded to purchase the items on Line, applied the 15 percent SAVINGS code but it wouldn't honour it. Hence, I...
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1.5
Product
West Elm Manager
#809803
In the past 3 months since ordering from West Elm, have spent over 8 hours on hold (majority in wait time) trying to track down a media center, my furniture was lost twice, scheduled appointments cancelled on me twice at less than a day notice and finally my piece of...
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2.8
Product
West Elm Manager
I liked
  • Design aesthetic
I didn't like
  • Lack of accountabilty
  • Customer service
  • Unable to see product operated in store
#759702
I have never in my life had to write a bad review of anything, this experience was so awful and maddening I must warn others----DON'T DO IT!!!! Don't waste your time or money on such a horribly run company. It has taken me countless phone calls and multiple shipments...
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Product
West Elm Manager
I didn't like
  • Customer service poor packaging
  • Customer service
#681947
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West Elm Manager Review

West Elm drapes clearly state they are able to be dry cleaned. We dry cleaned them and now my 108" drapes are anywhere from 105 - 104". I talked to customer service and my local store manager. Both advised me even though it clearly states you may dry clean, they are made of cotton and should not have been dry cleaned. They suggest I speak with my dry cleaner.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Product
West Elm Manager
#586146