Product: West Elm Outdoor Furniture Clear all filters (6 of 6 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I have not had one single good experience when ordering anything from West Elm. We ordered patio furniture that was supposed to arrive the first week in July- it is now late August, and we've missed almost the entire 'patio season'. West Elm has lost one of the pieces...
Read more
Product
West Elm Outdoor Furniture
#901474
Purchased patio furniture online with PayPal account.The following day got a notification from PayPal that the monies had been put back in the account. When called, their customer service person said they put the wrong price on the purchased item and would have lost...
Read more
3.0
Product
West Elm Outdoor Furniture
#898206
West Elm - Terrible Quality DO NOT BUY!
West Elm - Terrible Quality DO NOT BUY!
West Elm - Terrible Quality DO NOT BUY!
The chairs look great and the price is right. Problems started about 6 months after we bought them. The armrests split, but we just screwed them together. A couple of the legs came loose, but a few screws fixed that too. Two years later, the chairs are disintegrating,...
Read more
2.7
Product
West Elm Outdoor Furniture
I liked
  • Reps were friendly
I didn't like
  • Furniture is of abysmal quality
#817286
West Elm - Worsted outdoor furniture ever
West Elm - Worsted outdoor furniture ever
i bought the Jardine outdoor dining table with matching benches and end chairs in 2012. Spent close to $2000 on it and the table and one bench is literally disintegrating. The bench leg just broke off while we had guests over and it was a huge embassassment never mind...
Read more
Anonymous
Henry Brulay

I had the same experience with this furniture from West Elm. And it amazes me that they're still selling this junk. I purchased the Jardine table, bench, 4 chairs and the side...

Anonymous
Anonymous

Just started searching for other complaints on this line of outdoor furniture. I too spent nearly $2K on the set of 8 chairs and they have practically all fallen apart, are gr...

1.7
Product
West Elm Outdoor Furniture
I didn't like
  • Lack of ownership of issue
#696089
Expect to be frustrated and dissatisfied dealing with this company. I purchased outdoor furniture from West Elm and the table and chairs were delivered in perfect condition but the table is missing an umbrella plug. A very obviously remedy would be to send a...
Read more
1.2
Product
West Elm Outdoor Furniture
#641170

Featured

West Elm Chairs fell apart
West Elm Chairs fell apart
I purchased 4 Driftwood outdoor chairs last year from West Elm, and six months later they started falling apart. I've written to West Elm several times and the only thing they do is send me a scripted response that they are sorry but can't do anything about it since...
Read more
Product
West Elm Outdoor Furniture
#526032