Product: West Elm Outdoor Furniture Clear all filters (6 of 6 reviews match)
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I have not had one single good experience when ordering anything from West Elm. We ordered patio furniture that was supposed to arrive the first week in July- it is now late August, and we've missed almost the entire 'patio season'. West Elm has lost one of the pieces...
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Review
#901474 Review #901474 is a subjective opinion of poster.
Product
West Elm Outdoor Furniture
Reason of review
Problem with delivery

West Elm Outdoor Furniture Review from San Francisco, California

3.0
Details
Purchased patio furniture online with PayPal account. The following day got a notification from PayPal that the monies had been put back in the account. When called, their customer service person said they put the wrong price on the purchased item and would have lost money had they completed the transaction. Their solution was a 15% discount on a new purchase. Of course there is nothing else that approaches that price. Sounds like "Bait and Swutch" to me. When they were told the whole thing sounds illegal Alicia said, "Oh no, it is indeed legal. Read the website." Buyer beware. This is not an honorable company.
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Review
#898206 Review #898206 is a subjective opinion of poster.
Product
West Elm Outdoor Furniture
Reason of review
Pricing issue
2.7
Details
West Elm - Terrible Quality DO NOT BUY!
West Elm - Terrible Quality DO NOT BUY!
West Elm - Terrible Quality DO NOT BUY!
The chairs look great and the price is right. Problems started about 6 months after we bought them. The armrests split, but we just screwed them together. A couple of the legs came loose, but a few screws fixed that too. Two years later, the chairs are disintegrating,...
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Review
#817286 Review #817286 is a subjective opinion of poster.
Product
West Elm Outdoor Furniture
Pros
  • Reps were friendly
Cons
  • Furniture is of abysmal quality
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Do Not Buy From West Elm
1.7
Details
West Elm - Worsted outdoor furniture ever
West Elm - Worsted outdoor furniture ever
i bought the Jardine outdoor dining table with matching benches and end chairs in 2012. Spent close to $2000 on it and the table and one bench is literally disintegrating. The bench leg just broke off while we had guests over and it was a huge embassassment never mind...
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5 comments
Anonymous
#1417235

Do not buy from this company. I can't believe people are still ordering online from them. They have major supply chain issues and questionable revenue recognition practices.

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Review
#696089 Review #696089 is a subjective opinion of poster.
Product
West Elm Outdoor Furniture
Cons
  • Lack of ownership of issue
Reason of review
Bad quality
Loss
$1300
Preferred solution
Let the company propose a solution
1.2
Details
Expect to be frustrated and dissatisfied dealing with this company. I purchased outdoor furniture from West Elm and the table and chairs were delivered in perfect condition but the table is missing an umbrella plug. A very obviously remedy would be to send a...
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Review
#641170 Review #641170 is a subjective opinion of poster.
Product
West Elm Outdoor Furniture
Reason of review
Damaged or defective
Featured
West Elm Chairs fell apart
West Elm Chairs fell apart
I purchased 4 Driftwood outdoor chairs last year from West Elm, and six months later they started falling apart. I've written to West Elm several times and the only thing they do is send me a scripted response that they are sorry but can't do anything about it since...
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Review
#526032 Review #526032 is a subjective opinion of poster.
Product
West Elm Outdoor Furniture

Contact West Elm Customer Service

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
All West Elm Contacts