Not resolved

Update by user Jan 08, 2016

Update...this may be hard to believe, but I sh$t you not...we have had three additional failed delivery attempts.Yes, three more promised delivery dates and specific time windows that have ended only in tears.

We've been promised delivery tomorrow.But I don't trust West Elm further than I can throw my (nonexistent) couch!

I will tell my friends.

Original review posted by user Dec 23, 2015

I've been waiting over four months for my 10-12 week special order.We called to inquire at 12 weeks and were told that the product was damaged during shipping.

So the wait continued. At four months out, we were finally quoted a delivery window of the following week, with 2 possible

delivery dates. Neither of those materialized. We were reassured that the furniture would be delivered the following day (today).

Nope, that didn't happen either. Nevermind that either I or my husband have to endure considerable inconvenience to stay home from work waiting for a delivery that never comes. Nevermind the thousand other reasons that this sucks.

West Elm, you need to do a lot more than offer a piddling credit to make this right.

I need my couch delivered.Now.

This reviewer shared experience about problem with delivery and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with West Elm. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about West Elm.

Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare West Elm to other companies on our site.

Had an Experience with West Elm?

Write a review


Terms of Service
Post Comment

Trust me, you DO NOT WANT THAT COUCH.Get a refund and go to a reputable company.

These guys are crooks and your couch will fall apart IMMEDIATELY.Even IKEA is twice the quality if that says anything...

to Anonymous #1119278

I would also stay away from the Peggy sofa.After 10 months the buttons started popping off.

Called 800 number and they said to go to the store and they would fix buttons. Went to store and they said they could not fix it so they gave me a new Peggy sofa. Guess what? One year later, buttons are popping off.

I asked the store what they would do when this happened to the second sofa because they admitted there was a problem with buttons popping off. They said we will see how it goes. Now I have to call West Elm again. I do not want a third sofa, I want my money back.

I've never had a sofa fall apart in in a years time.

You May Also Like

West Elm - Tillary tufted sofa - poor quality after 18 months! West Elm "We bought our Tillary tufted sofa (all the pieces/full set) Summer 2014 at West Elm's newly opened London store for almost £3000. It was initially delivered 2 months late, and..." Read more West Elm Reclaimed Wood And Lacquer Media Console Review from West Hempstead, New York West Elm "Media console arrived Without screws or instructions (so sitting directly on the floor instead of on the metal legs)- arrived on 12/22/15 through UPS- have since called multiple times and..." Read more West Elm - Terrible Quality.  Terrible customer service.  West Elm "...I have only had my Crosby Sectional for two years and the zipper on the cushions has already broken..." Read more West Elm - Review in Furniture and Decor category from Chicago, Illinois West Elm "West Elm's customer service makes empty promises. I purchased a "marble" coffee table that fell apart on its own. When I initially called customer service on April 1..." Read more DON'T RENT FROM AMERICAN HOMES 4 RENT! American Homes 4 Rent "Rented from AH4R for two years (2015-2017) IN Powder Springs, GA and they are horrible to deal with. Your rent is going up every year without fail and they are..." Read more Equity Finance -   Business Loan - Apply For Quick Personal Loans Equity Finance " we give Credit Personal Loans, you can get instant loan/money for a wide range of your personal needs like renovation of your home, marriage in the family, a family..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals,, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Yourswigs - BUYERS PLEASE, PLEASE BEWARE!!!!! Yourswigs "I looked on Yourswigs website and found the wig below that says "Sale". The wig was just what I was looking for. There website said Human Hair and the cost..." Read more