Not resolved
2.3
Details
Customer service
Diversity of Products or Services
Reliability
Website
0 comments

I placed an order for 8 distinct plates from West Elm online.When the order shipped, I only recieved 7 of the plates.

I waited three weeks and never received any communication about the missing plate. I finally called customer service and was told that even though the plate was in stock when I ordered it, it was now on backorder for the next 10 months.

They said my only option was to call a store and potentially pay more for the plate and have it shipped to me.I love the plates I did order, but this experience has been very frustrating.

This reviewer shared experience about problem with delivery and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with West Elm. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about West Elm.

Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare West Elm to other companies on our site.

Had an Experience with West Elm?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

West Elm - Totally different color than on web page West Elm "I ordered 4 bar stools from west elm and when I received them the seat colors are totally different than in the web page and on a model in a..." Read more West Elm - Review in Furniture and Decor category from Chicago, Illinois West Elm "West Elm's customer service makes empty promises. I purchased a "marble" coffee table that fell apart on its own. When I initially called customer service on April 1..." Read more West Elm - Worsted outdoor furniture ever West Elm "i bought the Jardine outdoor dining table with matching benches and end chairs in 2012. Spent close to $2000 on it and the table and one bench is literally disintegrating...." Read more West Elm - Avoid the Charm Rug West Elm "I bough the "Charm" Rug, 9x12. Looks great - but it's a terrible product. Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm..." Read more Rodan and Fields - BEST on the market! Rodan and Fields "Totally worth the investment. Use sparingly and you won't have any issues. If you're having problems, you're using too much. One swipe at night. It's so easy. My eyelashes have..." Read more Little Caesars - So Disappointed Little Caesars "Why would you ever even consider the use of a spoiled boy in front of a game on TV? Insane the slam you make on families. Just simply wrong and..." Read more DON'T RENT FROM AMERICAN HOMES 4 RENT! American Homes 4 Rent "Rented from AH4R for two years (2015-2017) IN Powder Springs, GA and they are horrible to deal with. Your rent is going up every year without fail and they are..." Read more Quigley Concepts Event Management - Unprofessional Quigley Concepts Event Management "Made a complaint about Quigley Concepts Event Management about one of their staff who parks on a disabled parking at glendalough station. Number one she is NOT disabled. Number two..." Read more