I give West Elm a minus 0 in customer service. I purchased a bed, mattress and all bedding from a West Elm Store on a Friday.
Totaling $2700. Paid cash. On Sunday I get an email about a 25% off promotion for anything purchased over $1200. I called the store where purchased to see if I could get a price adjustment.
West Elm does not honor any purchases made before the promotion even if it was just purchased and merchandise has not even begun delivery. I also called the customer service number on line and got the same run around from the representative. I have never had this happen before with any retail store. I find this to be a terrible customer service policy.
I was planning on purchasing two new chairs totaling $1400, but now I will look elsewhere. I will never by anything again from West Elm, Williams Sonoma or any other affiliated store.
I hope their price adjustment policy works out for them. NOT!
This reviewer shared experience about pricing issue and wants this business to issue a partial refund as the author lost $461. The author is overall dissatisfied with West Elm. The most disappointing about west elm bed from West Elm was not honoring promotional pricing , but reviewer liked like the sales associate that assisted me. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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