Mclean, Virginia
Not resolved
Customer service

I give West Elm a minus 0 in customer service. I purchased a bed, mattress and all bedding from a West Elm Store on a Friday.

Totaling $2700. Paid cash. On Sunday I get an email about a 25% off promotion for anything purchased over $1200. I called the store where purchased to see if I could get a price adjustment.

West Elm does not honor any purchases made before the promotion even if it was just purchased and merchandise has not even begun delivery. I also called the customer service number on line and got the same run around from the representative. I have never had this happen before with any retail store. I find this to be a terrible customer service policy.

I was planning on purchasing two new chairs totaling $1400, but now I will look elsewhere. I will never by anything again from West Elm, Williams Sonoma or any other affiliated store.

I hope their price adjustment policy works out for them. NOT!

Reason of review: Pricing issue.

Monetary Loss: $461.

Preferred solution: Price reduction.

West Elm Pros: Like the sales associate that assisted me.

West Elm Cons: Not honoring promotional pricing.

  • West Elm Horrible
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