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Exchange, Refund and Cancellation Policy
Product or Service Quality

I WILL NEVER SHOP IN THAT STORE AGAIN. I've spent over $2K there in the last 2 weeks.

They don't do price adjustments so I wanted to return $1300 item and repurchase - I was told they can't re-sell the same merch to me (Chicago down-town store). With this kind of BS customer service I'll not be spending another dime at that place and HOPE they go out of business soon.

BTW - I'll be spending another at least $10k to finish furnishing my place and it won't be at that dump. Buyer be ware

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with West Elm. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about West Elm.

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