Product: West Elm Rug Clear all filters (14 of 14 reviews match)
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3.0
Details
West Elm has now sent me 3 Lucent rugs in Frost Grey. Rug #1 arrived with a 4" cut through it (maybe not their fault as it could have occurred in shipping), but also a few stains on the rug! I did not need to unroll the rug far before shipping it back. Rug #2 was...
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Review
#1462394 Review #1462394 is a subjective opinion of poster.
Product
West Elm Rug
Reason of review
Damaged or defective
Preferred solution
Full refund
2.3
Details
I ordered a the hand looked shine rug on June 19th with an estimated delivery date between June 22 and June 26th. It is now the 29th and there is no sign of the rug. I have spoken with a customer service rep twice and they have not been able to locate the rug and had...
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1 comment
WestElmSocialTeam
#1519334

Thank you for your post. I'm sorry we failed to delivery your shine rug.

I've sent you a private message with my personal contact information. I look forward to hearing from you.Sincerely,AlisonWest ElmSocial Media

Review
#1291910 Review #1291910 is a subjective opinion of poster.
Product
West Elm Rug
Reason of review
Order processing issue

West Elm - Rug shedding

1.6
Details
Mini Pebble Jute Wool Rug, 152 x 244cm, Natural/Ivory Do not buy this rug! It sheds lots of fibres and stool is a year later. It will fill life with fluff. No refund, no exchange given.
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Review
#1041780 Review #1041780 is a subjective opinion of poster.
Product
West Elm Rug
Reason of review
Bad quality

West Elm Rug Review

Bought a rug there on sale and it literally sheds as if I have another dog! It is white and I thought after a month of vacuuming it would settle down. I have a dyson and it literally fills the cup each time I vacuum. The rest of my floor is hard wood and there is constant fuzz! Last time that I will trust a purchase from west Elm.
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1 comment
Anonymous
#1758432

Mine too! Horrible quality

Review
#1000746 Review #1000746 is a subjective opinion of poster.
Product
West Elm Rug
Reason of review
Bad quality
1.0
Details
I contacted West Elm customer service and requested to get a credit for the price difference as well as the freight. First email was never answered. I wrote a second email, still before receiving the rug, and this time I was told that they cannot adjust price after it...
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1 comment
Anonymous
#1273921

Next time that happens, call your local store and speak to the manager. i had the same thing happen to me, i bought a piece of furniture and 3 weeks after it was delivered, the reduced the price $200, i called mail order, where i ordered it from, they told me they don't do price adjustments.

i called a local store, and the person took my name, number and order number down. he called me back the next day, he got me the price adjustment, and the shipping would have been $24 cheaper as well, so i got that back too. They offer amazing customer service, you just have to know who to talk to. I had bought a dining room table, after over a year, i noticed the finish on the top was wearing off, i called and talked to a manager, she replaced the table and picked up the old one.

The chairs that i had matched the old table, she allowed me to return them and get my money back and i purchased new ones.

after about another year i had the same problem with the new table, i called her again, she replaced the table and the new one that i picked I've not had any issues with and I'm very pleased with. its always best to talk to a store manager at West elm, they are extremely customer satisfactory oriented.

Review
#993485 Review #993485 is a subjective opinion of poster.
Product
West Elm Rug
Cons
  • Customer services
Reason of review
Poor customer service
Tags
  • West Elm Horrible

West Elm Rug Review

4.8
Details
We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even broken glass pieces in it! Note I haven't called west elm yet because they are closed (10pm PST).
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Review
#940578 Review #940578 is a subjective opinion of poster.
Product
West Elm Rug
Reason of review
Damaged or defective
1.0
Details
To start out, I would like to say that We've been saving for many months/years for this Rug! Not only do we live in Washington state, we had to travel to Oregon to make sure the rug was the look we wanted. First off, I stepped into the store and 3 different workers...
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Review
#805957 Review #805957 is a subjective opinion of poster.
Product
West Elm Rug
Reason of review
Not as described/ advertised
Featured
1.3
Details
West Elm - Avoid the Charm Rug
I bough the "Charm" Rug, 9x12. Looks great - but it's a terrible product. Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm gaps between tufts that are rough with sharp bits of glue or something and feel terrible on naked toes. It's...
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5 comments
Anonymous
#1634813

I was about to get this too! I won't now bc of your review so thank you.

I am in love with the look of the Charm wool rug though. A medium pile would probably be better though.

Anyone find anything similar?! I have been looking at rugs for a year now and finally found a look I love!

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Review
#735510 Review #735510 is a subjective opinion of poster.
Product
West Elm Rug
Cons
  • Delivery and product quality
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Charm Rug Bad Quality
I bought this jute rug in January 2015 because the blue grey colour went well with my decor. However after only 6 months it had faded to a dingy muddy tan. The photos below show the original colour on the underside of the rug. I contacted West Elm submitting photos...
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1 comment
Anonymous
#1671678

We had the same with the long sheep skin cushions the grey went pinkish so I replaced with straw and it’s going a funny color too

Review
#694729 Review #694729 is a subjective opinion of poster.
Product
West Elm Rug
Reason of review
Bad quality

Contact West Elm Customer Service

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
All West Elm Contacts
2.1
Details
My wife and I just moved into a new home and needed to furnish a number of rooms, including our own bedroom and our main living room. We'd shopped at West Elm before for a dining table and overall like the more modern style that their furniture provides. We proceeded...
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Review
#648790 Review #648790 is a subjective opinion of poster.
Product
West Elm Rug
Reason of review
Dishonest shipping estimates, poor customer service
Loss
$600
Preferred solution
Price reduction