Product: West Elm Rug Clear all filters (0 of 12 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

West Elm - Rug shedding

Mini Pebble Jute Wool Rug, 152 x 244cm, Natural/Ivory Do not buy this rug! It sheds lots of fibres and stool is a year later. It will fill life with fluff. No refund, no exchange given.
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
West Elm Rug
#1041780
Show

West Elm Rug Review

Bought a rug there on sale and it literally sheds as if I have another dog! It is white and I thought after a month of vacuuming it would settle down. I have a dyson and it literally fills the cup each time I vacuum. The rest of my floor is hard wood and there is constant fuzz! Last time that I will trust a purchase from west Elm.
Product
West Elm Rug
#1000746
I contacted West Elm customer service and requested to get a credit for the price difference as well as the freight. First email was never answered. I wrote a second email, still before receiving the rug, and this time I was told that they cannot adjust price after it...
Read more
Anonymous
Alan

Next time that happens, call your local store and speak to the manager. i had the same thing happen to me, i bought a piece of furniture and 3 weeks after it was delivered, th...

1.0
Product
West Elm Rug
I didn't like
  • Customer services
#993485
Show

West Elm Rug Review

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even broken glass pieces in it! Note I haven't called west elm yet because they are closed (10pm PST).
4.8
Details
Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
West Elm Rug
#940578
To start out, I would like to say that We've been saving for many months/years for this Rug! Not only do we live in Washington state, we had to travel to Oregon to make sure the rug was the look we wanted. First off, I stepped into the store and 3 different workers...
Read more
1.0
Product
West Elm Rug
#805957

Featured

West Elm - Avoid the Charm Rug
I bough the "Charm" Rug, 9x12. Looks great - but it's a terrible product. Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm gaps between tufts that are rough with sharp bits of glue or something and feel terrible on naked toes. It's...
Read more
Anonymous
Kathir

I am having the same problem and they are not refunding for my rug.

Anonymous
Anonymous

I have the rug too. It sucks. I love the look but am pulling off balls of wool every day. Hand fulls of it come up at a time. Hate it.

1.3
Product
West Elm Rug
I didn't like
  • Delivery and product quality
#735510
I bought this jute rug in January 2015 because the blue grey colour went well with my decor. However after only 6 months it had faded to a dingy muddy tan. The photos below show the original colour on the underside of the rug. I contacted West Elm submitting photos...
Read more
Product
West Elm Rug
#694729
My wife and I just moved into a new home and needed to furnish a number of rooms, including our own bedroom and our main living room. We'd shopped at West Elm before for a dining table and overall like the more modern style that their furniture provides. We proceeded...
Read more
2.1
Product
West Elm Rug
#648790
Hello: I purchased a rug at a West Elm store (Chelsea) in New York 10 days ago. And i recently checked online on westelm.com for other products but when i looked for the same rug (color & size) that the one I bought and saw that its price was marked down by at...
Read more
Anonymous
Anonymous

I just bought a rug from west elm and when I saw the tag was from another vendor I looked for it online and found it for $1000 less on overstock.com.. And West Elm won't pric...

Anonymous
Anonymous

I agree. West Elm changes prices to negate a lot of their discounts, too! I purchased from joy bird instead, no dishonesty in their prices!

Product
West Elm Rug
#633663
I ordered a back-order rug online and called in the next day to cancel the order. I was told the order was cancelled by the Customer Services. However, a couple of weeks later my credit card was charged for over $500 and I received the shipping notice that the rug was...
Read more
2.6
Product
West Elm Rug
I didn't like
  • Customer service
#587729