Manufacturer: West Elm Category: Rugs Clear all filters (12 of 12 reviews match)
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I contacted West Elm customer service and requested to get a credit for the price difference as well as the freight. First email was never answered. I wrote a second email, still before receiving the rug, and this time I was told that they cannot adjust price after it...
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Anonymous
Alan

Next time that happens, call your local store and speak to the manager. i had the same thing happen to me, i bought a piece of furniture and 3 weeks after it was delivered, th...

1.0
Product
West Elm Rug
I didn't like
  • Customer services
#993485
To start out, I would like to say that We've been saving for many months/years for this Rug! Not only do we live in Washington state, we had to travel to Oregon to make sure the rug was the look we wanted. First off, I stepped into the store and 3 different workers...
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1.0
Product
West Elm Rug
#805957

Featured 100% full

West Elm - Avoid the Charm Rug
I bough the "Charm" Rug, 9x12. Looks great - but it's a terrible product. Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm gaps between tufts that are rough with sharp bits of glue or something and feel terrible on naked toes. It's...
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Anonymous
Anonymous

Thank you so much for your review! Had this item in my cart and ready for check out until a random search revealed your post. I was simply looking to see how others had styl...

1.3
Product
West Elm Rug
I didn't like
  • Delivery and product quality
#735510
I bought this jute rug in January 2015 because the blue grey colour went well with my decor. However after only 6 months it had faded to a dingy muddy tan. The photos below show the original colour on the underside of the rug. I contacted West Elm submitting photos...
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Product
West Elm Rug
#694729
My wife and I just moved into a new home and needed to furnish a number of rooms, including our own bedroom and our main living room. We'd shopped at West Elm before for a dining table and overall like the more modern style that their furniture provides. We proceeded...
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2.1
Product
West Elm Rug
#648790
Hello: I purchased a rug at a West Elm store (Chelsea) in New York 10 days ago. And i recently checked online on westelm.com for other products but when i looked for the same rug (color & size) that the one I bought and saw that its price was marked down by at...
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Anonymous
Anonymous

I just bought a rug from west elm and when I saw the tag was from another vendor I looked for it online and found it for $1000 less on overstock.com.. And West Elm won't pric...

Anonymous
Anonymous

I agree. West Elm changes prices to negate a lot of their discounts, too! I purchased from joy bird instead, no dishonesty in their prices!

Product
West Elm Rug
#633663
I ordered a back-order rug online and called in the next day to cancel the order. I was told the order was cancelled by the Customer Services. However, a couple of weeks later my credit card was charged for over $500 and I received the shipping notice that the rug was...
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2.6
Product
West Elm Rug
I didn't like
  • Customer service
#587729

This store is now in Australia but they carry little stock so you expect a longer delivery time from the USA, that's ok but there is no communication after the acknowledgement of your order, I called a month after ordering to be told my order was on 'back order' until...
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Product
West Elm Rug
#477803
West Elm Jute Boucle Rug Platinum
West Elm Jute Boucle Rug Platinum
West Elm Jute Boucle Rug Platinum
West Elm Jute Boucle Rug Platinum
West Elm Jute Boucle Rug Platinum
West Elm Jute Boucle Rug Platinum
This rug is a major health hazard and will stain your floor!The rug fibers come apart and go in the air (see attached photos of HVAC air filter). It is a complete respiratory health hazard!The dye in the rug stains the floor beneath it (see attached photos of damage to...
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Anonymous
Anonymous

Having the same issue. Soo tired of cleaning this jute boucle rug. Waste of money!!!!.

Product
West Elm Rug
#404951

West Elm - Rug shedding

#1041780
1.6
Details
Mini Pebble Jute Wool Rug, 152 x 244cm, Natural/Ivory Do not buy this rug! It sheds lots of fibres and stool is a year later. It will fill life with fluff. No refund, no exchange given.
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West Elm Rug Review

#1000746
Bought a rug there on sale and it literally sheds as if I have another dog! It is white and I thought after a month of vacuuming it would settle down. I have a dyson and it literally fills the cup each time I vacuum. The rest of my floor is hard wood and there is constant fuzz! Last time that I will trust a purchase from west Elm.
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West Elm Rug Review

#940578
4.8
Details
We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even broken glass pieces in it! Note I haven't called west elm yet because they are closed (10pm PST).
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Customer service
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website