West Elm Rug Reviews and Complaints
I contacted West Elm customer service and requested to get a credit for the price difference as well as the freight. First email was never answered. I wrote a second email, still before receiving the rug, and this time I was told that they cannot adjust price after it...Read more
West Elm Rug
I didn't like
- Customer services
To start out, I would like to say that We've been saving for many months/years for this Rug! Not only do we live in Washington state, we had to travel to Oregon to make sure the rug was the look we wanted. First off, I stepped into the store and 3 different workers...Read more
West Elm - Avoid the Charm Rug
I bough the "Charm" Rug, 9x12. Looks great - but it's a terrible product. Not hand-knotted just "tufted", so yarn come out w/slightest pull. There are 1-2cm gaps between tufts that are rough with sharp bits of glue or something and feel terrible on naked toes. It's...Read more
I bought this jute rug in January 2015 because the blue grey colour went well with my decor. However after only 6 months it had faded to a dingy muddy tan. The photos below show the original colour on the underside of the rug. I contacted West Elm submitting photos...Read more
My wife and I just moved into a new home and needed to furnish a number of rooms, including our own bedroom and our main living room. We'd shopped at West Elm before for a dining table and overall like the more modern style that their furniture provides. We proceeded...Read more
Hello: I purchased a rug at a West Elm store (Chelsea) in New York 10 days ago. And i recently checked online on westelm.com for other products but when i looked for the same rug (color & size) that the one I bought and saw that its price was marked down by at...Read more
I ordered a back-order rug online and called in the next day to cancel the order. I was told the order was cancelled by the Customer Services. However, a couple of weeks later my credit card was charged for over $500 and I received the shipping notice that the rug was...Read more
This store is now in Australia but they carry little stock so you expect a longer delivery time from the USA, that's ok but there is no communication after the acknowledgement of your order, I called a month after ordering to be told my order was on 'back order' until...Read more
This rug is a major health hazard and will stain your floor!The rug fibers come apart and go in the air (see attached photos of HVAC air filter). It is a complete respiratory health hazard!The dye in the rug stains the floor beneath it (see attached photos of damage to...Read more
West Elm - Rug shedding
Mini Pebble Jute Wool Rug, 152 x 244cm, Natural/Ivory Do not buy this rug! It sheds lots of fibres and stool is a year later. It will fill life with fluff. No refund, no exchange given.
West Elm Rug Review
Bought a rug there on sale and it literally sheds as if I have another dog! It is white and I thought after a month of vacuuming it would settle down. I have a dyson and it literally fills the cup each time I vacuum. The rest of my floor is hard wood and there is constant fuzz! Last time that I will trust a purchase from west Elm.
West Elm Rug Review
We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even broken glass pieces in it! Note I haven't called west elm yet because they are closed (10pm PST).