I purchased a $400 "high quality" wool rug from west elm in July, 2012. I have had it in my living room since and I wanted to love it but I hate it.
It will NEVER stop shedding. I don't mean a little bit, or normal shed like other rugs, I mean ALL the time and all over the house. I spent over a hour one day vacuming it over and over to see if I could get it to stop before contacting them. It just continued to fill up the vacum over and over again.
I wrote their customer service twice, attaching pictures of the pile of fibers, full vacum, and the fact that the rug was still shedding. Never got a responce. Called customer service twice and was hung up on after being put on hold- and I could never seem to get a manager. I am now writing their corporate office to see if I can get some kind of resuloution.
If not, I will take it to my lawyer. It's the principle of the matter that when you spend more on a product that is supposed to be high quality and it is worse than the IKEA items, it's not right.
I also purchased a comforter for our bed that cost 169$ and while I love it, I was very disapointed that it's paper thin when I received it. I wouldn't recommend this company to anyone-you DO NOT GET WHAT YOU PAY FOR!
Monetary Loss: $433.