Product: West Elm Shipping Service Clear all filters (43 of 43 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
And, that there was nothing that could be done. OK, but its a West Elm employee. So, now I am getting 5 chairs when I wanted 3. I have spent hours on the phone and each time get a different answer and still no cancellation a week out. This has, by far, been my worst...
Read more
Product
West Elm Shipping Service
#1162305
ABSOLUTELY ridiculous that there is not one person at West Elm with line of sight into the process of where a couch is in production - especially when it is delayed. IF I never called I would just be waiting on a couch with no communication about when it would be...
Read more
2.7
Product
West Elm Shipping Service
I liked
  • Return of damaged products and receipt of replacements was easy
  • Style and design
I didn't like
  • Late delivery
  • Lack of ownership of issue
  • Delivery delays and customer service is useless
#1145123
After sending me TONS of emails after I looked at a chandelier, I finally decided to buy it on Cyber Monday because West Elm was splashily advertising "Free Shipping" all over the site. Surprise, the code didn't work. Then when I called to inquire about getting a...
Read more
WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My name is Katie from the West Elm Social Media Team and I am so sorry for the disappointment the chandelier has caused. I would like to learn more about this experience and i...

1.2
Product
West Elm Shipping Service
#1138448

West Elm Shipping Service Review

#927054
Worst delivery service. Ordered a desk and recieved a lamp instead. They told me it would shipped they following week. Still didn't arrive at the time they told me.. They should have given me a discount or something for all the confusion. Only a simple Sorry
Comment
Show

West Elm Shipping Service Review

#920737
3.1
Details
The delivery is beyond horrible. 2 months and 4 phone calls to customer service later and my sofa is still missing. Nevermind that the sofa was instock and I was billed at the time of my order.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

West Elm Shipping Service Review

#893385
1.0
Details
WEST ELM IS THE WORST!!!!!!!!! my items have been sitting in a warehouse for 2 months, no one has ever called me, now one item is missing, the order was scheduled to be delivered to the wrong address, the list goes on. NEVER AGAIN. STILL DO NOT HAVE ITEMS. 2 and a half months later
Comment
Show
Customer service
Delivery Service

West Elm Shipping Service Review

#889722
2.3
Details
Worst company ever! We bought a couch from them that was in stock. It has now been 2.5 months and we still don't have it. Every time I call it is a different story with a different date it will be ready. Of course they have already had me pay for it. I will NEVER order from this company ever again and plan to tell everyone I know how bad they are.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
I ordered a chair from West Elm on October 31. It still has not arrived. Whenever I've called to inquire, the company is always having "higher than expected call volumes" and all that happens is that my cell minutes are completely wasted. West Elm does not respond to...
Read more
WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

My apologies for the long wait you have experienced. I would love to check on your West Elm order and provide an update on the chair. I have sent you a private message for mor...

1.0
Product
West Elm Shipping Service
#1135845
My wife ordered a chair in August and was told it would not be available in October. After multiple calls, we learned today (mid-November) that the order was cancelled. There was no call, no apology, no offer to re-enter the order. All we got from customer service (who...
Read more
WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, Please accept my apologies for your recent experience with West Elm. I have sent you a private message with my direct contact information. Thank you, West Elm Social ...

1.0
Product
West Elm Shipping Service
I didn't like
  • Unexplained delays
#1130669
That means if you order a lamp that costs $100 your shipping is $10, but if you order a lamp that's $400 they charge you $40. Both lamps. Same labor costs. Same actual shipping cost. 4 times as much. I've have never heard of a shipping cost being based on the value of...
Read more
Anonymous
Anonymous

That's not actually true according to the shipping fees information. It's 10% on orders over $200. A $100 item has a $17 shipping fee. I'm not saying it's fair, just that it's...

Product
West Elm Shipping Service
#1042937
I placed an order online today, then they notified me that the item is going to be ready for shipment in 10 to 20 days.Which means I could get it in approx 30 days. Of course this is an item that is out of stock but they won't tell you that. I called them to cancel the...
Read more
Anonymous
Lulu

I placed an order last night and called immediately to cancel they refused. Telling me it ships almost immediately after purchase. I would have to return a return the item. Wh...

Anonymous
Anonymous

I recently had a similar experience with west elm. I called the next day to cancel an order that hadn't shipped yet and was told it would be cancelled. However I received a no...

Product
West Elm Shipping Service
#1016713
(8-10week) orderfrom west elm. Nov 15th I have not recieved info on my order status. I called, was transferred 6-7 different times, then I was told I receive a call in 24 hours about the status of my order. No call, I called a week later, after being transferred...
Read more
1.0
Product
West Elm Shipping Service
#995013
Three months and about six phone calls later, West Elm told me they "lost" my loveseat in a warehouse in Kansas City and would have to re-submit my order. I ordered the item July 12th. My loveseat arrived December 12th. To top it off, during at least half of my...
Read more
Product
West Elm Shipping Service
#993236
Ordered a simple living room rug that was $500 dollars. Was required to pay an addtional $30 dollars for shipping. Order was placed on 12.13.2016 and was 4 day shipping. After 5 phone calls and a month later, I still don't have this rug and all they are will to do is...
Read more
1.8
Product
West Elm Shipping Service
I didn't like
  • Customer service
#985040