West Elm Shipping Service Reviews and Complaints
West Elm - Horrible. Do Not Buy From This Store!
- Delays with delivery
- Waiting for delivery
- Lack of action to fix the problem
West Elm Product Delays (with no customer service)
- Return of damaged products and receipt of replacements was easy
- Style and design
- Delivery delays and customer service is useless
- Late delivery
- Lack of ownership of issue
Update by user Mar 01, 2018
After reaching out to the person who responded here and also on West Elm's Facebook page, they agreed to refund me the shipping cost. It did take another month of checking my bank account, talking to three reps, and the credit mysteriously disappearing in their system...
- Unexplained delays
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