Maputo, Maputo
Not resolved
1.0
Details
Customer service
Product or Service Quality
1 comment

This pertains to the lack of customer service. We have been on the phone for an hour trying to track our order which allegedly shipped August 16th.

We have been cut off twice after 30 minute waits and have now been on hold 15+ minutes. DO NOT ORDER FROM THIS COMPANY

Product or Service Mentioned: West Elm Shipping Service.

Reason of review: Order processing issue.

West Elm Cons: Customer service wait times, Rotten appalling customer service.

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Anonymous
#1211685

Yes it appears that this is a common theme w/ west elm .. Terrible service I would not order anything given their track record. A company can have a good design esthetic but if it is unable to deliver its product as promised than they are pretty much a write off and the market belongs to the company that can deliver!