Product: West Elm Sofa Clear all filters (0 of 56 reviews match)
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Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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Product
West Elm Sofa
#1384060
Do not buy furniture at west elm and do not get their west elm credit card. I know that 10% back in points is really enticing, but you need to reach $250 dollars in accumulated dollars in order for them to give you the bonus. But the real reason why you shouldn't get...
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Product
West Elm Sofa
#1384058
The fabric on the floor sample couch in the store was soft. I ordered the same fabric. Couches delivered today, the fabric feels like brillo. Business with West Elm -- never again.
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,Thank you for your post. I'm sorry to hear you have concerns about your new sofa. I'd like to hear more about this.At your convenience, please email your order number to...

1.9
Product
West Elm Sofa
#1300711
Resolved
I bought aBrooklyn 66.5" Sofa, Leather, Sienna a week ago, and scheduled delivery for today. The delivery service came and they brought a chair. When I told them I bought a sofa, they called the warehouse and they realized they had mistaken the labels. The sofa is...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, thank you for your post. I can certainly appreciate your frustration and disappointment with us. I've sent you a private message with my contact information. I look for...

2.5
Product
West Elm Sofa
I didn't like
  • No solutions offered
  • Lack of taking responsibility for their mistake
#1296998
I ordered my leather Hamilton couch in February and received it in June. Because it was a custom color (navy) I cant return it; however, it is terrible quality, unbelievably uncomfortable, and was a gigantic waste of 2800 plus 300 in shipping! I am disgusted. When you...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello and thank you for your post. I'm sorry to hear you are disappointed with your Hamilton. I've sent you a private message with my contact information. I look forward to yo...

OpenTiffany
OpenTiffany

That was an excellent review ; the very model of that which I wish so many other complainants posting to this forum would follow. Specific, concise, sufficiently informative b...

2.4
Product
West Elm Sofa
I didn't like
  • Terrible sofa quality
#1296083
We too have experienced severe pilling on our brand new West Elm sectional. The problem started about 10 days after it was delivered and has spread and grown worse with each week/month. West Elm has been terrible with their customer response: first claiming that it is...
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Anonymous
Anonymous

Also don’t buy the product they sell to “help” it. Literally makes it worse. See below. https://www.westelm.com/m/products/fabric-comb-h2881/?cm_cat=Google&sku=4602384&catalog...

Anonymous
Anonymous

Andes sectional sofa? Same thing happened to me. They told be after 2 months it was expected to have fabric treated for pilling. I travel, live alone and barely use it. So I d...

2.3
Product
West Elm Sofa
#1263213
West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
Terrible design , material , cheap furniture with expensive tag price ! I call west elm to process a return as soon as the pieces were assembled. I will never buy anything at West elm again ! Still waiting for the refund to my WE credit card , had to call 2 times...
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Anonymous
RealCommentor

It's a cheap quality material for the price ($5K) - Enzo Sectional. Customer Service is awful. Never have a resolution. If everything works fine until you hold the sofa, then....

1.8
Product
West Elm Sofa
#1196428

Our couch is completely destroyed and they are refusing to refund our purchase despite showing a West Elm credit card purchase of the item. We have been to the physical store in our state multiple times and they cannot find proof of our purchase despite us providing...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,I am sorry to hear of any difficulties you have had with your return. I sent you a private message with instructions on how to reach me to help get this straightened out...

Product
West Elm Sofa
#1183288
I own the Tilary Tufted sectional sofa and am sadly disappointed in the quality of this product. I have three primary issues with the sofa, which started to occur within the first 6-9 months of owning the sofa : 1) The most problematic issue I’ve experienced is the...
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Product
West Elm Sofa
#1175874
I ordered a sectional sofa which I received late Oct 2016. The foam was already sagging after 3 months and the fabric is puckering and will not stay taught after 1 month. I called to talk to a wonderful women in customer service but she told me that there was NO...
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Product
West Elm Sofa
#1162023