Product: West Elm Sofa Clear all filters (0 of 51 reviews match)
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We too have experienced severe pilling on our brand new West Elm sectional. The problem started about 10 days after it was delivered and has spread and grown worse with each week/month. West Elm has been terrible with their customer response: first claiming that it is...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I'm very sorry to hear you're unhappy with the quality of your sofa. Please email your order details to support@westelm.com, so I can help. -Thank You-Sharla-West Elm S...

WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello- I'm very sorry to hear you're unhappy with the quality of your sofa. Please email your order details to support@westelm.com, so I can help. -Thank You-Sharla-West Elm S...

2.3
Product
West Elm Sofa
#1263213
West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
West Elm - Enzo seccional
Terrible design , material , cheap furniture with expensive tag price ! I call west elm to process a return as soon as the pieces were assembled. I will never buy anything at West elm again ! Still waiting for the refund to my WE credit card , had to call 2 times...
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Anonymous
RealCommentor

It's a cheap quality material for the price ($5K) - Enzo Sectional. Customer Service is awful. Never have a resolution. If everything works fine until you hold the sofa, then....

1.8
Product
West Elm Sofa
#1196428
Our couch is completely destroyed and they are refusing to refund our purchase despite showing a West Elm credit card purchase of the item. We have been to the physical store in our state multiple times and they cannot find proof of our purchase despite us providing...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,I am sorry to hear of any difficulties you have had with your return. I sent you a private message with instructions on how to reach me to help get this straightened out...

Product
West Elm Sofa
#1183288
I own the Tilary Tufted sectional sofa and am sadly disappointed in the quality of this product. I have three primary issues with the sofa, which started to occur within the first 6-9 months of owning the sofa : 1) The most problematic issue I’ve experienced is the...
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Product
West Elm Sofa
#1175874
I ordered a sectional sofa which I received late Oct 2016. The foam was already sagging after 3 months and the fabric is puckering and will not stay taught after 1 month. I called to talk to a wonderful women in customer service but she told me that there was NO...
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Product
West Elm Sofa
#1162023
I found this website while looking for a West Elm address to file a small claims court case, and was inspired to see WE representatives responding to customers. In my case, WE responded with a few e-mail promising a new sofa asap, but the sofa never came and now WE...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hi- I am so sorry to hear of this disappointment in what should have been a happy purchasing experience. A private message has been sent to you regarding your post. Please rev...

2.7
Product
West Elm Sofa
#1096730
West Elm - Terrible Quality.  Terrible customer service.
West Elm - Terrible Quality.  Terrible customer service.
Do not purchase this couch!!! I have only had my Crosby Sectional for two years and the zipper on the cushions has already broken. No one,and I mean NO one, from customer service had been helpful. One store employee had attempted to help me resolve the issue but no one...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello,We are sorry to see the zipper broke on your cushion after 2 years. We would be happy to help you with replacing the casing- send us your order details to support@westel...

2.0
Product
West Elm Sofa
#1088680
I contacted West Elm customer service in June, but at the end, they did nothing to rectified the problem and claimed it was normal wear and tear. Because of this, I'll never shop at West Elm or any companies related to them. I wished I went with Restoration Hardware...
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aimeeng
aimeeng

Ahh....I just received my replacement seat cushions, thanks to Kayla! It's perfect!! I now love my couch again!!

aimeeng
aimeeng

I have been in communications with Kayla at West Elm Social Media Team since I posted this. It looks like the problem will be resolved soon. I'll keep you posted.

3.4
Product
West Elm Sofa
#1074224
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West Elm - Cheap quality

Product is very liht weight and cheaply executed. Flimsey. Also the cushions are of poor quality. This is dorm room furniture. Throw after 1 year.
2.1
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Product
West Elm Sofa
#1068807
I called West Elm again today and was told that they have not even shipped and they will not ship until after the Fourth of July. We are unlikely to receive our hardware until after July 12, nearly three months after the couch was originally delivered. This has by far...
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Williams-SonomaSocialTeam
Williams-SonomaSocialTeam

Hello,I am very sorry to hear about this experience as well as the delay receiving the appropriate hardware needed. I have also received the information you have sent by email...

1.5
Product
West Elm Sofa
#1068156