Boondall, Queensland
Not resolved
2.0
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Customer service
Diversity of Products or Services
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After waiting a lot longer than we had expected for our sofa we were hesitant to shop at West elm again but we saw a coffee table that we liked...We were told the only way to buy it was to spend the extra almost $200 on deluxe delivery, there was no other option.

We had a think and checked back with the store a little later and the price of the coffee table had actually gone up wtf?! A week later I went in to the store to find they no longer had the item in store... They had sold the floor piece after they had told us they don't do that...

All the while my questions are met with an extreme 'f*@# you' attitude from staff.Seems like this company is a mess and the staff don't care.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with West Elm. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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