Order a custom upholstered Peggy sectional over the summer. When it was delivered, the sofa half was the wrong color.
Wtf? West elm wanted to hold the balance on the store card i had opened to receive the points promised (less than the sales lady advertised); I insisted the charge be reversed. 2 months later and after many calls with customer service, we have the correct piece and my card was overcharged for the order. Super frustrating.
Customer service has put in a order to reverse the overcharge.
The customer service agent who worked with us did the best he could with what he was given...not his fault but come on West Elm! We were offered free shipping to make up for it but it wasn't enough and we had to push for more.
Product or Service Mentioned: West Elm Sofa.
Reason of review: Not as described/ advertised.