Ordered a chair, takes 8 to 10 weeks to make, fine. Have ordered from other companies before like this and they always, ALWAYS let you know when the item has shipped.
Not West Elm, they just shipped it, no notification, sat outside in the rain all day, as miracles would have it, chair was fine. However, because I didn't know they had shipped it, I did not arrange for the funds to be in my account, their payment cleared, however had several bounces before I discovered the item had shipped. Realize it's mostly my fault, didn't ask for them to cover the charge, but at least they could do is admit they have a flaw in their system.
Let customer know a product is coming. Customer service is a joke, can't imagine what it would be like if you had a serious problem, like, oh I don't know, like a really wet chair.
Product or Service Mentioned: West Elm Chair.