Product: West Elm Table Clear all filters (24 of 24 reviews match)
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West Elm - Bad quality of product and terrible customer services
My husband and I just relocated to Texas and we purchased several furniture from West Elm in late May, 2018. The dinning table delivered late June but the table base was of bad quality that was just easily broken when delivery team installed it. So a replacement order...
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Review
#1329401 Review #1329401 is a subjective opinion of poster.
Product
West Elm Table
Cons
  • Rude customer service
  • Furniture is of abysmal quality
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Care
(Only 1 year ago) The table started to crack and make space between the wood and the surface. This table supposed to have a very smooth finish on the whole surface. That is characteristic this table is supposed to have. That's why we bought it! We DO NOT WANT TO USE...
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Review
#1231585 Review #1231585 is a subjective opinion of poster.
Product
West Elm Table
Reason of review
Bad quality
1.0
Details
I ordered a box frame marble table from west elm. They delivered the table and what seemed like a refurbished item since the surface of the marble had a long crack in the middle and the company tried to seal it before sending it to me. I paid for a brand new item, NOT...
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1 comment
WestElmSocialTeam
#1385150

Hello, I'm sorry to hear that there is an issue with your box frame table. I have sent you a private message with my contact information. I look forward to hearing from you.

Sincerely,

Alison M.

West Elm Social Media Team

Review
#1121399 Review #1121399 is a subjective opinion of poster.
Product
West Elm Table
Reason of review
Damaged or defective
1.8
Details
23rd, we called West Elm to arrange a return and were given a phone number to their third party transit service to arrange for a pick up. Call # 1 On Feb. 23rd we spoke to a helpful person who took our order number and put it in their system and said we should hear...
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1 comment
Anonymous
#1678808

I'm changing my mind about shopping for new furniture at West Elm. I appreciate a head's up.

I do read and listen to these reviews.

A. Kennedy

Review
#1028174 Review #1028174 is a subjective opinion of poster.
Product
West Elm Table
Cons
  • No promised call backs or follow up
  • Ease of communication
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
I would like the item picked up asap and the full refund that we should receive. I would also like an apology and some sort of compensation for the HOURS of work I've put in to sort this mess out. It is not my job to coordinate your company functions.
Tags
  • Return Nightmare
  • Terrible Service
  • Table
  • Third Party Service Chaos
Bought a coffee table on Dec 29th online. Called in early January to cancel the order. About two week's later my credit card gets charged over $1000... clearly the customer service agent on the phone did NOT cancel my order. I call back on Jan 25th. This customer...
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Review
#1004488 Review #1004488 is a subjective opinion of poster.
Product
West Elm Table
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

West Elm Table Review

3.8
Details
I bought a console table online and forgot to put the 20% off code in. Called customer service the following day and was told there's nothing she can do. Lost out on $80!!!! Very disappointed West Elm.
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Review
#920480 Review #920480 is a subjective opinion of poster.
Product
West Elm Table
Reason of review
Problems with payment
1.0
Details
One of the worst companies i've ever dealt with.They are unbelievably incompetent. The first table I ordered was defective, so I asked for a replacement. They tried to replace the table THREE TIMES and each time they brought the wrong table. I mean its borderline...
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Review
#855684 Review #855684 is a subjective opinion of poster.
Product
West Elm Table
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
1. Ordered two tables online. 2. CC was charged. 3. Order confirmed. 4. Then is wasn't? 5. Follow-up e-mail stated ship date. 6. Call to explain tables won't ship together. 7. Call to verify ship date for 1st table. 8. E-mail stating it's all wrong. 9. #1 table has...
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Review
#820713 Review #820713 is a subjective opinion of poster.
Product
West Elm Table
Reason of review
Problem with delivery? Possibly but I believe it's started waayyyy before delivery.
Preferred solution
Deliver product or service ordered
Featured
3.8
Details
West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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17 comments
Anonymous
#1605861

There is a potential fix for those who aren’t happy with the finish. I just purchased this table and wasn’t 100% pleased with the finish because it didn’t match the sample in color or texture.

It just felt...cheap.

But, I love the design so I took Varathane Wood Stain in Golden Mahogany and rubbed on a light coat with a paper towel. Now it looks and feels like quality wood and any scratches can be restained

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Review
#807305 Review #807305 is a subjective opinion of poster.
Product
West Elm Table
Pros
  • Like the sales associate that assisted me
  • Look of item s
Cons
  • Delivery and product quality
Reason of review
Bad quality
Loss
$1400
Preferred solution
Price reduction
Tags
  • West Elm customer service
  • West Elm Coffee Table

Contact West Elm Customer Service

Mailing Address:
Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, California 94109
United States
Phone:
(855) 860-3081
All West Elm Contacts
Ordered a table from West Elm in the store that was supposed to be available soon. Received an email a month later saying that it was backordered and could take a few more weeks... That was 3.5 months ago! Called customer service today and they still have this item...
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Review
#806168 Review #806168 is a subjective opinion of poster.
Product
West Elm Table
Reason of review
Order processing issue