Product: West Elm Table Clear all filters (22 of 22 reviews match)
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I ordered a box frame marble table from west elm. They delivered the table and what seemed like a refurbished item since the surface of the marble had a long crack in the middle and the company tried to seal it before sending it to me. I paid for a brand new item, NOT...
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WestElmSocialTeam
WestElmSocialTeam
West Elm Verified Representative

Hello, I'm sorry to hear that there is an issue with your box frame table. I have sent you a private message with my contact information. I look forward to hearing from yo...

1.0
Product
West Elm Table
#1121399
23rd, we called West Elm to arrange a return and were given a phone number to their third party transit service to arrange for a pick up. Call # 1 On Feb. 23rd we spoke to a helpful person who took our order number and put it in their system and said we should hear...
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1.8
Product
West Elm Table
I didn't like
  • Ease of communication
  • No promised call backs or follow up
  • Deceptive and confusing structure
#1028174
Bought a coffee table on Dec 29th online. Called in early January to cancel the order. About two week's later my credit card gets charged over $1000... clearly the customer service agent on the phone did NOT cancel my order. I call back on Jan 25th. This customer...
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Product
West Elm Table
#1004488

West Elm Table Review

#920480
3.8
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I bought a console table online and forgot to put the 20% off code in. Called customer service the following day and was told there's nothing she can do. Lost out on $80!!!! Very disappointed West Elm.
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One of the worst companies i've ever dealt with.They are unbelievably incompetent. The first table I ordered was defective, so I asked for a replacement. They tried to replace the table THREE TIMES and each time they brought the wrong table. I mean its borderline...
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1.0
Product
West Elm Table
I didn't like
  • Customer service
#855684
1. Ordered two tables online. 2. CC was charged. 3. Order confirmed. 4. Then is wasn't? 5. Follow-up e-mail stated ship date. 6. Call to explain tables won't ship together. 7. Call to verify ship date for 1st table. 8. E-mail stating it's all wrong. 9. #1 table has...
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Product
West Elm Table
#820713
West Elm Emmerson Collection poor quality
West Elm Emmerson Collection poor quality
I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not the case. We ordered the Emmerson reclaimed table, bench, coffee table, and two leather couches. The Emmerson pieces LOOK extremely hardy, and indestructible. They...
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Anonymous
Anonymous

Within one month the individual planks started separating so you can see the sides of the wood and the piece of wood that holds the planks together. These areas are not staine...

Anonymous
Anonymous

I just bought this table and it wobbles horribly. The thing that most concerned me at the present and it could only be because it wobbles is that if my son pulled up on thi...

3.8
Product
West Elm Table
I liked
  • Like the sales associate that assisted me
  • Look of item s
I didn't like
  • Delivery and product quality
#807305
Ordered a table from West Elm in the store that was supposed to be available soon. Received an email a month later saying that it was backordered and could take a few more weeks... That was 3.5 months ago! Called customer service today and they still have this item...
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Product
West Elm Table
#806168
I have been more than patient waiting for marble coffee pedestal table for over year now. I can't even get into what I've gone through. Let me put it to you this way I have the bottom of the table and not the top. They shuffle my call from person to person I've been...
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Product
West Elm Table
#794668
Ordered table and chairs online on 12/8/15.At that time, both items shown in stock. Order confirmation arrives in email two minutes after order is placed. Table now backordered until 3/16. Immediately contact West Elm and cancel entire order on 12/8/15. Receive written...
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Product
West Elm Table
#789573
After reading several negative reviews, I reluctantly purchased a table on October 13. I was hoping to have it for Thanksgiving and Christmas, but it got lost in transit and wasn't delivered until December 29. Over the course of almost 2 months, I spent HOURS on the...
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1.8
Product
West Elm Table
I didn't like
  • Phone service and delivery
#763090