In my experience, this co.(pottery barn, west elm, williams sonoma) could care less if they sell you a damaged/defective product.
they are not willing to support your purchase and the Customer Service response is downright insulting. the markup on their products should ensure a fair sale to the consumer. they did not even want the product information to ensure that this wasnt a pattern with future consumers. They just seemed to want any reason for you to go away.
it is unfortunate as I recently got married and Im looking to continue to purchase items for our new home. I am glad i found out at the point i did. Certainly not too big to fail!
Especially with the representation ive seen.i am still furious about the way they handled the situation, but its better to take our lossss and find a new store!
Monetary Loss: $100.