In my experience, this co. (pottery barn, west elm, williams sonoma) could care less if they sell you a damaged/defective product.
they are not willing to support your purchase and the Customer Service response is downright insulting. the markup on their products should ensure a fair sale to the consumer. they did not even want the product information to ensure that this wasnt a pattern with future consumers. They just seemed to want any reason for you to go away.
it is unfortunate as I recently got married and Im looking to continue to purchase items for our new home. I am glad i found out at the point i did. Certainly not too big to fail!
Especially with the representation ive seen. i am still furious about the way they handled the situation, but its better to take our lossss and find a new store!
Monetary Loss: $100.