West Elm Tillary Fabric Sofa Reviews

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West Elm - Tillary tufted sofa - poor quality after 18 months!
West Elm - Tillary tufted sofa - poor quality after 18 months!
West Elm - Tillary tufted sofa - poor quality after 18 months!
West Elm - Tillary tufted sofa - poor quality after 18 months!
West Elm - Tillary tufted sofa - poor quality after 18 months!
We bought our Tillary tufted sofa (all the pieces/full set) Summer 2014 at West Elm's newly opened London store for almost £3000. It was initially delivered 2 months late, and the corner back rest even later. I was told by customer service that this was because the couches weren't passing Quality Control and were being sent back to the states to be remade. This made me quite worried initially, and I should have cancelled my order then and there!...
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2.3
I didn't like
  • Late delivery
  • Value
  • Quality
#825916