Flourtown, Pennsylvania
Not resolved
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
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DO NOT ORDER FROM WEST ELM THEY SUCK

I had pillows back ordered for 9 months!! -cost 55$ and never received them - they were shipped to my old address even though I did a change of address. They claim they can't do anything since its been past 30 days! They are the worst people ever with no hearts.

I spent 6 months going back and forth with costumer service agents telling me they may be able to help and may be able to give me store credit for what I never received. But they lied and after all that they just emailed me after I had to EMAIL AGAIN- saying NO actually your request was denied because it was over 30 days. WTF

Product or Service Mentioned: West Elm Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $55.

Preferred solution: Full refund.

West Elm Cons: Costumer service.

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