ordered a sweatere rug five weeks ago and after numerous calls to them and hours of useless (uninormed and lying) service reps told me the rug had been lost twice in shipping and after promising toi send it overnight via air, a week later, they still can't locate the new rug. three times was not a charm.
i finally cancelled the order, and the rep still would not put me on with a manager. we were about to place a HUGE order with them, but will now take ALL future business elsewhere and never set foot in there again
Product or Service Mentioned: West Elm Shipping Service.
Monetary Loss: $500.