0 comments

I have ordered many items online and have yet to see anything even close to this...I ordered 2 duvets and 2 shams for a guest room.

Seems simple enough. I paid for them with my credit card and awaited the package. After about 10 days I became concerned that I had not received my order. I check the tracking number and much to my surprise I found out the items were out of stock.

No notification from West Elm via email or phone - nothing. I called and was told I was one of the unfortunate 3 percent that experience this problem with their inventory online. I expressed my disappointment that I had to figure this out on my own rather than being contacted to let me know they screwed up! I was assigned a customer service rep.

who apologized up and down and assured me she would see the whole thing through and promptly issued me a $40.00 merchandise credit for the screw up. I assumed I was done. Until... I got a phone call last week telling me by some stroke of luck that the items were now suddenly available and they had gone ahead and shipped them and charged my credit card again without my permission!

I contacted West Elm and let them know that I STILL did not want the merchandise and they assured me they would re-route the items back to them at no cost to me. Well, today the package arrived and I was told that I would have to prepare the packages to be returned before I would receive my refund AGAIN! Now remember this is for something I was told was no longer available and that i explicitly told the Rep. I no longer wanted.

This is the most confused group I have every dealt with. I will never purchase anything from West Elm online again. It is hardly worth the this amount of effort and aggrevation. They need to get it together or they simply shouldn't do business online.

Simple as that.

I have never written something like this before but I am so irritated and I would like to help others avoid similar frustration.Do yourself a favor and shop elsewhere online!

Reason of review: Problem with delivery.

Had an Experience with West Elm?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

West Elm - Delivery Service Review from Takoma Park, Maryland West Elm "Poor delivery service. Delivery team assembled a bed I bought. Stripped all the screws. Bed was not level, not sturdy and uneven. I have been trying to work with customer..." Read more West Elm - Item Damaged After Purchase West Elm "Disappointing customer service. I bought a great floor model buffet only to have it damaged by the employee who loaded it in my car. After sharing my story and pictures,..." Read more West Elm - Review in Furniture and Decor category from Chicago, Illinois West Elm "West Elm's customer service makes empty promises. I purchased a "marble" coffee table that fell apart on its own. When I initially called customer service on April 1..." Read more West Elm - Defective Ironing Board (Bamboo & Fibertech) West Elm "Purchased the bamboo ironing board from West Elm in June 2015 (product #483701). By December, the Fibertech board had split in half, and now the nose of the board is..." Read more Yourswigs - BUYERS PLEASE, PLEASE BEWARE!!!!! Yourswigs "I looked on Yourswigs website and found the wig below that says "Sale". The wig was just what I was looking for. There website said Human Hair and the cost..." Read more Crossroads Rv - 2013 crossroads elevation Crossroads Rv "Nothing but issues with this unit. 2 Lippert slide out motors on main slide burned up in years 2 and 3 of owning toy hauler. Fuel pump motor for on..." Read more Similitudeinc Dot Com - BTC ADDER SOFTWARE THAT IS WORKING FOR ME IN 2017 Similitudeinc Dot Com "I want to share my experience with what is called money adder software. I earlier came across Paypal adder in 2013 and lost several thousands of dollars buying different ones..." Read more Woofgang Bakery And Grooming Fleming Island - Poor Customer Service, Privacy Information Violation, Harrassment Woofgang Bakery And Grooming Fleming Island "I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida..." Read more