I recently ordered the mod upholstered bed for my son. The bed design is very nice, albeit overpriced for the quality.
However, the delivery service was terrible. The drivers were late and had to call me for directions, even though I had already made sure to provide them to the customer service person who called to schedule the delivery date. The men smelled bad and were very sweaty.
As they put together the bed, they did not wash their hands nor did they wear gloves so the UPHOLSTERED bed ended up with fingerprint smudges which I had to wash out afterwards. I will likely never buy anything from Pottery Barn or Affiliate companies unless I can pick up the item myself.
Reason of review: Problem with delivery.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.