I ordered a vanity months ago, the first attempt to ship was 3 months later. The day it was set to arrive I called multiple times because I got an email saying something about rescheduling but they kept saying its on the way, be there ready to receive.
Missed work, had the to pay the renovators the full day of work to only find out hours later that it was actually damaged beyond repair at the warehouse. They had to order a replacement. Months later the replacement is scheduled for delivery and the day of delivery they call and say that the vanity was lost in the warehouse and now we have to order A THIRD ONE. ANOTHER REPLACEMENT.
I *** hate this company. I called to try to complain and was redirected to someone names Christy I asked are you a manager and she she started literally LAUGHING and saying what do u want I can help u. I said miss are you drunk? Cause u are slurring your words and laughing while Im clearly Im distress and she yells at me and hangs up the phone.
This company is committing some kind of fraud.
Its crazy. DO NOT ORDER
User's recommendation: STAY AWAY. DONT ORDER.
Monetary Loss: $5000.
Preferred solution: Deliver product or service ordered.
West Elm Cons: Customer service, Delivery, Product quality, Delivery cancelled no phone call we waited 4 hours.
Location: 3535 US Highway 1, West Windsor, New Jersey 08540, United States
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