I have never in my life had to write a bad review of anything, this experience was so awful and maddening I must warn others----DON'T DO IT!!!! Don't waste your time or money on such a horribly run company.
It has taken me countless phone calls and multiple shipments to replace missing parts for a simple curtain rod, and after 4 separate shipments, I still do not have the parts!!! AND upon receiving the last incomplete shipment, I called customer service and the woman hung up on my just for asking to speak to a manager. I will never waste my time or money again!!
I have to mention, not once did I complain or act uptight in any way, if anything I was trying to treat the whole situation with humor....it didn't work, every single person I spoke to was rude and ignorant.
Product or Service Mentioned: West Elm Manager.
Reason of review: Poor customer service.
Monetary Loss: $170.
Preferred solution: Deliver product or service ordered.
West Elm Cons: Customer service, Customer service poor packaging.