Allentown, Pennsylvania
Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I spent a few thousand dollars furnishing my entire apartment through west elm, and it has been a nightmare dealing with their incompetent customer care department. They sent me a bed instead of a mirror, my art frame arrived broken.

Each agent you call provides you with different information every single god *** time. I have wasted more than 8 hours dealing with their incompetent and ill trained customer care representatives, only to be told one thing by one agent, then when that is not done, to call again and be placed on a 45 minute hold to deal with another agent who tells you that the prior agent was wrong.

EVERY SINGLE TIME! Worst company ever, will never buy from them again.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Price reduction.

West Elm Cons: Delivery time frame, Despicable customer service.

  • Bad service people
  • Do Not Buy From West Elm
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