West Elm - Worsted outdoor furniture ever

i bought the Jardine outdoor dining table with matching benches and end chairs in 2012.Spent close to $2000 on it and the table and one bench is literally disintegrating.

The bench leg just broke off while we had guests over and it was a huge embassassment never mind the fact that the poor elderly gentleman had a nasty fall! I'm appalled that a set that cost this much and is covered most of the year would do this. Very bad quality for the price. Rather just go to Target and get something cheaper and with better quality to be honest for a fraction of the price.

I always thought that you get what you pay for, buoy was I wrong. Their customer service was terrible when I called them to tell them what had happened, they told me it's not their problem and I must get it fixed, well it's not fixable. It's rotten and dangerous. The customer service at the Atlantic Station store was even worse, I was basically told they are busy with holiday decor and got the phone slammed down in my ear.

Really? I would have expected more from them.

Not going to be buying from them again...Ever.

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Value for money
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Style and Design
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Lack of ownership of issue

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
West Elm Jardine Outdoor Dining Furniture
Review category
Furniture and Decor
review #696089 by

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Sep 11 #1211148 West Islip, New York

Just started searching for other complaints on this line of outdoor furniture. I too spent nearly $2K on the set of 8 chairs and they have practically all fallen apart, are growing fungi, all around horrible experience - worse furniture purchase we've ever made. When calling the company I too hit a wall.
Now that I know there are others, i'm going to make a huge complaint.
These are dangerous (we too had a guest fall on a chair) and we have now had a professional carpenter confirm that this is not outdoor grade wood or hardware.

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Jul 09 #1183026 West Mifflin, Pennsylvania

Thank you for this review and photos, I really liked the design but thought they wouldn't be durable and this is enough to keep me from buying.

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Bob Feldman

Nov 29, 2015 #1071192 Smyrna, Georgia

I had the same problem. One chair has broken (occurred with guests over!), the bench is literally falling apart underneath piece by piece and the table is warped. This should be INDOOR furniture, not outdoor. It is absolute junk!

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