i bought the Jardine outdoor dining table with matching benches and end chairs in 2012. Spent close to $2000 on it and the table and one bench is literally disintegrating.
The bench leg just broke off while we had guests over and it was a huge embassassment never mind the fact that the poor elderly gentleman had a nasty fall! I'm appalled that a set that cost this much and is covered most of the year would do this. Very bad quality for the price. Rather just go to Target and get something cheaper and with better quality to be honest for a fraction of the price.
I always thought that you get what you pay for, buoy was I wrong. Their customer service was terrible when I called them to tell them what had happened, they told me it's not their problem and I must get it fixed, well it's not fixable. It's rotten and dangerous. The customer service at the Atlantic Station store was even worse, I was basically told they are busy with holiday decor and got the phone slammed down in my ear.
Really? I would have expected more from them.
Not going to be buying from them again... Ever.
Product or Service Mentioned: West Elm Outdoor Furniture.
Reason of review: Bad quality.
Monetary Loss: $1300.
Preferred solution: Let the company propose a solution.
West Elm Cons: Lack of ownership of issue.