1 comment

I ordered 2 sets of sheets during their end of the year sale.I received 1 set, but not the other, but was charged for it.

When I called about it, they said it had been processed and paid for, but never made onto a truck or had even been boxed.I looked at my order information and they processed my payment for the wrong set of sheets. When I told them this, they said they could make a return and I could re-submit my order for the correct set, but now those sheets are $100 instead of $65. They said I would have to pay the $100. because that sale has ended.

VERY dissatisfied!Now I am stuck with a set of sheets that doesn't even match anything I own.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of west elm organic harmony sheet set. West Elm needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned west elm organic harmony sheet set in their reviews. You may find this information helpful for further shopping at West Elm.

Had an Experience with West Elm?

Write a review


Terms of Service
Post Comment

West elm did the same to us.We ordered a duvet set, but it was backordered for the first week in January.

A week later it was 40 percent off, so I ordered the same set and called to cancel the original order. The rep canceled the wrong order (the new one). So she had to cancel all orders and reorder the set and said we have to pay full price for it (and once it's shipped she can discount us... which seemed odd to me that she couldn't discount it right then seeing as this was her fault).

Well, as she put in the order she said it was backordered until January 13th. Last week it was pushed back until January 20th. Today my mom called and said it was backordered until February 3rd. I feel your frustration with this company.

I'll never spend money in there again.

You May Also Like

West Elm - Review in Furniture and Decor category from Chicago, Illinois West Elm "West Elm's customer service makes empty promises. I purchased a "marble" coffee table that fell apart on its own. When I initially called customer service on April 1..." Read more West Elm Reclaimed Wood And Lacquer Media Console Review from West Hempstead, New York West Elm "Media console arrived Without screws or instructions (so sitting directly on the floor instead of on the metal legs)- arrived on 12/22/15 through UPS- have since called multiple times and..." Read more West Elm - Terrible Quality DO NOT BUY! West Elm "The chairs look great and the price is right. Problems started about 6 months after we bought them. The armrests split, but we just screwed them together. A couple of..." Read more West Elm - Item Damaged After Purchase West Elm "Disappointing customer service. I bought a great floor model buffet only to have it damaged by the employee who loaded it in my car. After sharing my story and pictures,..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more Trobbles to get my package at FedEx Fedex "Fedex disappeared with my package I was at an academic congress and I got a business book as a gift. This company sent me the FedEx book and emailed me..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Threads King - Thread king  -  Thanks for your purchase! and never shipped!... [135 DAY LATER]... there's no answer and no product Threads King " I ordered 2 item on thread king - 7 May 2017 order number is 89858 Package (1)package hardly arrived package (2) is not stwill arrived. 135 days passed. I..." Read more