I ordered 2 sets of sheets during their end of the year sale. I received 1 set, but not the other, but was charged for it.
When I called about it, they said it had been processed and paid for, but never made onto a truck or had even been boxed.I looked at my order information and they processed my payment for the wrong set of sheets. When I told them this, they said they could make a return and I could re-submit my order for the correct set, but now those sheets are $100 instead of $65. They said I would have to pay the $100. because that sale has ended.
VERY dissatisfied! Now I am stuck with a set of sheets that doesn't even match anything I own.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of west elm organic harmony sheet set. West Elm needs to read this review and look into the issue (if any) according to poster's claims.
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